The KACE Service Desk product is a subset of features of the existing KACE Systems Management Appliance (SMA).
What’s new in this version
Built-in Windows 10 Feature Updates: Deploy Feature Updates to upgrade Windows 10 to the latest semi-annual release. The Feature Updates are detected and deployed in a manner similar to patching.
Agent snooze through system tray: End users can snooze agent activities using the KACE system tray utility for 15 minutes, 30 minutes, one hour, and two hours. This is configurable up to a maximum of 5 times per day.
Parents pass fields to child tickets: The appliance now allows parent tickets to pass information to child tickets in a process (workflow). For example, while creating a new user you can now pass the username, department, phone number, and so on, from the parent ticket to other departments involved in the new user creation.
Native PowerShell support: Previously the KACE SD online script only allowed users to define a batch script to run PowerShell, they had to wrap that inside a batch file and invoke through batch scripting. PowerShell scripts can now be launched directly from the KACE SD.
Chromebook management enhancements: Additional inventory information, device command support, advanced search and Smart Label reporting is added in this release.