Chat now with support
Chat with Support

Welcome, erwin customers to Quest Support Portal click here for for frequently asked questions regarding servicing your supported assets.

Self Service Tools
Knowledge Base
My Account
Notifications & Alerts
Product Support
Software Downloads
Technical Documentation
User Forums
Video Tutorials
RSS Feed
My Account
My Groups
My License Assets
My Products
My Profile
My Service Request
My Warranty Assets
Contact Us
Customer Service
Licensing Assistance
Renewals Representative
View All

Download Unified Communications Analytics 8.5.1

Return

UC Analytics was rebranded to Quest and the installation path became Quest as of release 8.4.1. If you are upgrading from a version prior to 8.4.1, the UC Analytics program files and binaries are installed in the Quest directory but your storage folder is not changed from its previous location. Before you install or upgrade UC Analytics, disable any anti-virus software that is running against your storage folder. The anti-virus software locks files in the storage folder, causing issues when the installer attempts to upgrade your stored data or during normal operation, when your configured data collections attempt to update the stored data. You should exclude the storage folder from anti-virus scans. Unified Communications Analytics (UC Analytics) 8.5.1 is a maintenance release, with enhanced features and functionality.