Chat now with support
Chat with Support

Welcome, erwin customers to Quest Support Portal click here for for frequently asked questions regarding servicing your supported assets.

Self Service Tools
Knowledge Base
My Account
Notifications & Alerts
Product Support
Software Downloads
Technical Documentation
User Forums
Video Tutorials
RSS Feed
My Account
My Groups
My License Assets
My Products
My Profile
My Service Request
My Warranty Assets
Contact Us
Customer Service
Licensing Assistance
Renewals Representative
View All

Download Collaboration Services 3.8 Mandatory Hotfix for solution 258836

Return

Acknowledgement emails are not being sent by the HQ or Branch
The HQ and Branch are syncing but the Branch is not receiving the acknowledgement emails from the HQ.  Other emails are getting through and test messages between the accounts arrive without error.

 

The same issue may be happening where the Branch is not sending acknowledgement emails to the HQ. 

 

The CoreTransport.log for the branch does NOT contain lines such as:

 

15/05 08:34:34:908 | 15008 | Ack received: AID: {64B7929B-484E-4ACC-AC5E-6EFFAB332787} SeqNo: {A5C198AC-8613-400F-B2AB-6B2313AD8F12} ErrorCode: 0

15/05 08:34:34:908 | 15008 | Delete file. {F0B09434-789E-4F1A-8C4A-038155D85BEA}

 

- The HQ CoreTrasnport.log shows these lines. 

 

"Transport | Send and Receive" on both sites are Default; 

E.g.

Send without confirmations 75, Send Messages every 1 minute. 

 

You may also see "Synchronization Partner not responding" within the Events node of the Collaboration Services console.

Collaboration Services 3.8 Mandatory Hotfix for solution 258836 in ZIP format.

Please refer to the SupportLink knowledgebase article SOL258836 for additional information and instructions on implementing the patch.