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Download MessageStats: Mailbox Activity | Internal vs External report not showing numbers for External messages sent or received, Hotfix for solution 151017


Emails that were sent to external SMTP domains did not appear in the Mailbox Activity | Internal vs External report as sent to external domains. Instead the emails were reported as sent to internal domains. These domains were not listed in SMTP Namespaces list for the organization so messages sent to them should have shown in Internal vs External report as external messages.

Please refer to the Support Portal knowledgebase article 151017 for additional information and instructions on implementing the patch.