When moving Sites or Lists there is occasionally a need to change the underlying template for these objects. Some examples of these use cases are moving to a different version of SharePoint where a template may have been deprecated or simply trying to remove custom templates to reduce complexity. The application contains an option to do this in Advanced Option.
1.Generate a Site and List Templates Report from the source site and target site.
2. In Microsoft Excel (or any text editor) copy all or some of the templates from the source site into the first column.
NOTE: Reports provide both the template name and the id. For the mapping table, only the id should be entered.
3.For any template that requires a different type in the target site, enter or copy the name of that template to the column on the right.
4. Save this file (in a .csv format) and load it when copying a list or a site to perform this transformation.
Click here to download an example template mapping file.
This section provides you with an overview of your troubleshooting options.
Occasionally a situation occurs where the product is functioning improperly or you have a recommendation for a new feature or optimization. User environments come in all shapes and sizes, and it is nearly impossible for us to test every possible scenario. Thus we rely on our customers to submit this type of feedback to us. In some cases we can quickly provide instructions or workarounds. For others we follow an agile development model where product updates are released on a weekly basis with fixes and enhancements.
To submit a support case do the following:
1.Inside of Essentials, navigate to the Help tab and select the Support button.
2.You will be redirected to our online support portal. On this webpage, select the "Contact Support" option.
3.From this window you can access our knowledge base, technical documentation, and more.
4.In order to submit a support request to our Support Request System, you will be required to log in. Once you have logged in, you can see a list of your technical support requests. Select "View All Technical Support Requests"
5.On the My Service Requests page, select the "Submit a Service Request" option from the left hand pane.
6.On the request form, select Metalogix Essentials for Office 365 as the product, and then select the version of the product and notification/alert that pertains to your issue. Click Next.
7.Fill out the form, being sure to attach the appropriate Collateral to help support diagnose and solve the problem. Once you have completed the form, select Submit Request.
8.You should receive a confirmation email from the support system, followed by an actual response from one of our support engineers in your preferred contact method.
Good collateral is essential in pinpointing issues and providing resolutions or workarounds. Here are some example of information provided to us by customers:
Screenshots - it is almost always easier to diagnose issues and collect information using pictures. Please try to send several screenshots with relevant data along with other logs.
System Log Files and Post migration XML Logs -
Post migration XML Logs - are generated with most operations and are displayed in the Log Viewer. All (or specific) items in the log can be selected and saved on your computer for later use.
System logs are generated behind the scenes and contain internal information that is intended for our engineering team. Besides standard system logging, there is also Debug Mode logging which collects significantly more information. To save all these logs at one time got to the Help tab within Essentials, select Log Manager, and then select Save logs.
NOTE: When sending logs to us, these logs may contain sensitive information like URLs, file names, user accounts and connection passwords (encrypted by default). If necessary, review all logs before sending them with your support ticket.
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