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KACE Systems Management Appliance 10.0 Common Documents - Release Notes

Quest® KACE® Systems Management Appliance 10.0 Release Notes

Quest® KACE® Systems Management Appliance 10.0 Release Notes

This document provides information about the KACE Systems Management Appliance (SMA) version 10.0.

About KACE Systems Management Appliance 10.0

About KACE Systems Management Appliance 10.0

KACE Systems Management Appliance (SMA) is a virtual appliance designed to automate device management, application deployment, patching, asset management, and Service Desk ticket management. For more information about KACE SMA series appliances, go to https://www.quest.com/products/kace-systems-management-appliance/. This release contains a number of new features, resolved issues, and security enhancements.

New features and enhancements

New features and enhancements

This release of the KACE Systems Management Appliance (SMA) includes the following features and enhancements.

Service Desk features

Service Desk features

This release of the KACE Systems Management Appliance (SMA) includes the following Service Desk features and enhancements.

Ticket templates: This feature allows you to create different ticket types within the same queue. Use it to better control the information your end users provide for different request scenarios without having to create and manage multiple ticket queues. Each queue can have one or more ticket templates. If multiple templates exist in a queue, you must select one ticket template as the default template.
Conditional fields in ticket templates. You can configure conditional logic in each ticket template to show or hide certain fields based on the previously selected values on the ticket page. For example, if you have a ticket template for printer issues, you can display different set of fields that are applicable to different kinds of printer issues.
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