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KACE Desktop Authority 11.0 - Release Notes

Resolved Issues

Resolved issues

The following is a list of issues addressed in this release.

Table 7: Client resolved issues

Resolved Issue Issue ID
Fixed issue where ExpertAssist would sometimes permanently change the wallpaper on a client workstation after the remote-control session was disconnected. 3453, 3767

Fixed issue with .NET error ("There was a failure initializing profiling API attach infrastructure..".) in the Event Viewer when .NET 3.5 has not been installed/enabled.

NOTE: DA now requires .NET 4.6 for all .net dependent components.

3245, 2356


Table 8: Client (ExpertAssist) resolved issues

Resolved Issue Issue ID
Fixed issue with an unexpected crash of the ExpertAssist client component during (or following) a remote-control session. 3946, 4111, 4196, 4200, 4201, 4202, 4227
Fixed ExpertAssist issue where the remote screen wasn't being displayed if IBM Notes was running on host computer. 3853
Fixed ExpertAssist focus issue within the Computer Management -> Processes section of the ExpertAssist UI. 3810
Fixed issue where ExpertAssist authentication box was missing the NTLM option on IE. 3589
Fixed ExpertAssist issue where the responsiveness of a remote connection would slow down and continue to degrade the longer the connection remains established. 3357


Table 9: Manager Console issues

Resolved Issue Issue ID
Fixed issue with inadequate logging around GPO Deployment Provisioning. 3817
Fixed issue where ExpertAssist.exe was not being properly replicated with certain Default Website configurations. 3765, 3723
Fixed issue with an unexpected error in the Manager Console after changing to custom certificate. 3728
Fixed issue with unexpected Vista references with the Service Pack Deployment screens (UBM and CBM). 3261
Fixed issue where some help links were not being redirected to the correct version specific content. 3065
Fixed issue with the Web Browser object where Firefox Quantum wasn't always being detected as being installed. 3803


Table 10: Client (Engine) resolved issues

Resolved Issue Issue ID
Fixed issue where Windows 10 desktop was getting classified as laptop in CBM and UBM. 3673
Fixed issue with missing encoding declaration in wkix32.exe.config. 3573


Table 11: Reporting resolved issues

Resolved Issue Issue ID
Fixed issue saving and generating new reports using the Reporting wizard. 3910
Fixed issue where the Reporting console did not open. Error - Initialize Failed: Violation of Primary Key Constraint. 3909
Fixed issue with a broken help link within the Reporting Tool. 3706


Table 12: Server (Console) resolved issues

Resolved Issue Issue ID
Fixed issues where TLS 1.1 and 1.2 were not fully supported. 3322


Table 13: Server (Replication) resolved issues

Resolved Issue Issue ID
Fixed issue with replication where the provisioning mode set within slboost.ini was always being reset to default. 2387


Table 14: Server (Installer/Upgrade) resolved issues

Resolved Issue Issue ID
Fixed issue in Installer where the Licensing page wasn't always being shown during a Custom upgrade. 4162


Table 15: Setup Tool resolved issues

Resolved Issue Issue ID
Fixed issue with a broken help link within the Setup Tool. 3703

Known Issues

Known issues

The following is a list of issues, including those attributed to third-party products, known to exist at the time of release.

Table 16: General known issues

Known Issue Issue ID
All available computers are not always being displayed when DA's default resource browser is being used. 2804
Local Account Management element is not changing the administrator's username when it contains period and a wifi network connection is being used. 2634
Issue installing the DA Reporting Tool msi to a non system drive. A "invalid drive" error is displayed. 2609
Issue displaying a PNG image as a custom logo. 2462
Windows 10 shows duplicate DA icons in system tray. 4203
Unexpected SQL errors in smwinservice log on German OS when using SQL 2014. 4087


Table 17: Role Based Administration known issues

Known Issue Issue ID
User and Computer Lookup is not added to existing RBA global roles as a choice 3726


Table 18: Group Policy Templates (User Management) known issues

Known Issue Issue ID
Unable to configure a Word 2010 policy to "Enabled" in Group Policy Templates. 10342
On Add/Remove ADMX files there is no ability to remove. 10028
Group policy template settings are getting lost when the Ctrl-alt-del.admx is added to an existing element. 10840


Table 19: Shortcuts (User Management) known issues

Known Issue Issue ID
On shortcut element, after browsing to an icon file and then clicking on "load icons", the console shows yellow bar message and clears out the path. 553
Shortcut “User Start Menu (Pin)” option is not working for Windows 10. 438


Table 20: Message Box (User Management) known issues

Known Issue Issue ID
Message Box cycle date range not always saving the date properly. 3883


Table 21: USB/Port Security (User Management) known issues

Known Issue Issue ID
Issue where the end-user can read, write and synchronize data using iTunes on all Apple devices when the USB/Port Security Storage is set to Deny.


Issue where the end-user can access, read, write and manipulate data on Motorola tablet with Android OS when the USB/Port Security Storage is set to Deny.



Some MP3 players are not accessible when the USB Storage is set to Read Only, 9695
With USB storage set to Deny the usb storage device card reader Transcend is accessible on Windows 8.1x86 and 7x64, works (not accessible) on 8x64. 10698
When disable USB Security with administrative override there is no information being logged when coping files to/from the device. 10869
Incorrect classification of some USB CD/DVD writers as USB device as mass storage. 10955
Some firmware revs of Surface Pro 3 docking station does not work correctly with USB/Port Security component installed. 1734
USB/Port Security is causing a Multi Card reader not loading all the drives. 872
Incompatibility between Dells Desktop Protection Encryption program and USB Port Security. 871
Some Android smartphones and other mass storage devices are not reporting proper USB device classification information to Desktop Authority's USBPS( USB/Port Security) driver. This can cause access to still be allowed to these devices after a client has been configured to not allow access to mass storage devices. 3293

On some versions of Windows 10 (e.g. 1803), domain admins may see the following balloon from the USB/Port Security client: "The Read operation you are attempting on the device \Device\Harddisk0\DR0: was denied because of restrictions in effect on this computer."

The message is benign and doesn't affect any functionality.



Table 22: DA Console known issues

Known Issue Issue ID
Issue where the column width in the Desktop Authority Manager is not behaving properly when using Internet Explorer 11. Workaround: Use Mozilla Firefox, Google Chrome (version 44 or earlier) or Internet Explorer 11. 10700
Profile tree doesn't automatically updated after 'Export and Delete'. 10130
Cannot see all records via the Desktop Authority log files viewer. 10387
Console: Font shifting after adding hyperlink in signature (IE). 10715
The disabling of the slBypass feature is no longer working. 10928
Web reporting link not available to non-superusers. 10875
Remote Management tab: Favorites has no icon. 10834
Security Policy - UAC tab setting for UAC enable/disable no longer matches the OS settings. 10059
Security Policy - enable UAC not setting the UI to the default setting although SLtrace shows UAC=enabled. 10060
DA is very slow when loading for any user that only has read only access to the console. 1544
Importing a previously exported CBM (Computer Based Management) profile results in the all elements being imported with new UIDs (Unique IDs). This causes any re-imported element, configured with "run once" validation logic, to re-execute on all clients where it previously ran. 3294
DA console times out when trying to copy/paste one element from a very large (700+) list of existing elements. 3091
Manager refresh event causes you to jump to the top of a long list of elements 3300

Possible critical error message being displayed when trying to access the Manager Console while using a custom certificate configured with certain non-standard certificate properties.

Workaround: Switch to using the product's default self-signed certificate.



Table 23: ExpertAssist known issues

Known Issue Issue ID
(For Microsoft’s Windows Vista, Windows Server 2008, Windows 7 with User Account Control enabled) The “Cannot write <PATH>. Access is denied.” message shown in File Transfer when copying files from remote computer to the root of the local hard drive, if the browser has been initially started without elevated privileges.



(Applicable only for Microsoft Windows 7 and Windows Server 2008 R2 with the “change wallpaper” function enabled) The slide show mode in wallpaper is deactivated after Remote Control management.



"Shift" key doesn't work after pressing "CapsLock" key in Remote Control. 10973
Multiple security related popups while establishing a remote management session. 1223
Intermittent error ("Error while installing DesktopAuthority Mirror Driver..") being displayed in the ExpertAssist log file when installing/upgrading the ExpertAssist client on a Windows 7 machine. 3465
The ExpertAssist client still tries connecting to the LAN gateway even when the ONRM (Off-Network Remote Management Feature) has been disabled. 3304
Error when clicking EA v5 registry. 3326
Upgrade of ExpertAssist failed due to the incomplete removal of a previous version. 4051


Table 24: Local Account Management known issues

Known Issue Issue ID
Possible conflict with setting local administration password in both a General and Local Account Management element. 9673
Local User Account: Days since last used field remains blank after adding users. 9722


Table 25: Server Manager known issues

Known Issue Issue ID
Server Manager: Endless 'Querying' for DA Admin service if DCOM is disabled on remote host. 10338
Server Manager User/Computer Replication Status column text do not match for "red status". 9908
Powered off server is querying and calculating most of the time in Server Manager. 10833
SMWinService.log grows continually. Error code: 1305 GetAdminServiceInfo error ScriptLogic.DAConsole.Common.ExceptionHandling.DAErrorException: ErrServiceDataRegistryAbsent. 10916


Table 26: Web Browser known issues

Known Issue Issue ID
Web Browser Proxy Exceptions do not apply correctly when *. is not added before the domain & suffix. 10362
"Prevent users from making changes to proxy settings" option in Windows internet Settings does not get applied to Internet options LAN settings, if applying settings to Firefox only. 10193
IE10/IE11 issue with the web browser element when changing the home page from having multiple tabs to one. 10854
For Web Browser, some controls and settings are not locked in Firefox – Connection page, when using the option to prevent users from changing any settings on connection page in the web browser object. 551
Firefox built in add-ons exceptions are not removed, when the option "Delete any exceptions from client that are not defined here" is enabled. 546

Password exceptions for Firefox can no longer be set on the client using the DA Manager Console, due to the way how Firefox is handling this process now.

No ability to manage Chrome in the web browser object . 320
Errors ("FireFox: Exception caught in GetPref while parsing for pref line..") in sltracecc logfile when attempting to use the Web Browser feature to set certain Firefox 57 (or later) browser settings on client machines. 3568


Table 27: Desktops known issues

Known Issue Issue ID
When auto-hide is enabled for the taskbar and Desktop Authority runs it causes the Start Button to disappear. 10914


Table 28: Exchange/Outlook known issues

Known Issue Issue ID
After upgrading from MS Office 2010 to 2013, there are multiple .ost files in the client machine's C:\Users\username\AppData\Local\Microsoft\Outlook folder 10810
The ability to fully embed an image within an email signature is currently not supported by Desktop Authority 1676
The "From" field shown in the Outlook properties on a client machine (after the email account has been configured using Desktop Authority) displays sender is "Microsoft Exchange" instead of the user's email. However, emails are still sent correctly and all recipients see the correct display name of the sender. 3476
Adding Safe Senders, Recipients or blocked senders using the Microsoft Outlook Settings feature doesn't work with Outlook 2016. 3167


Table 29: Installation known issues

Known Issue Issue ID
Installer gets exception if an installation path is extremely long. 10273
Installer database screen sometimes doesn't see the existing SQL instance. 10604
IIS error during install. 10634
A configured custom certificate is sometimes changed to a self-sign certificate during upgrade. 3705
The security status of the Desktop Authority installation file can become "blocked" after download, inhibiting the ability of the product to be properly installed. Please see Desktop Authority KB 262298 for information on detecting and resolving this issue. 4013

The Desktop Authority ONRM Maintenance Service does not start in some server environments and an IdentityNotMappedException error is logged. This is usually returned when a SecurityIdentifier cannot be mapped. For example, when a SID cannot be translated to an NT user, AD users were deleted, or there is no access to the domain controller who performs the translation.

NOTE: The service is only needed if the ONRM (Off-Network Remote Management) feature is in-use.



Table 30: Validation Logic known issues

Known Issue Issue ID
The time picker in CBM validation logic has a display issue at some resolutions. 10899
CBM (Computer Based Management) elements set to execute at Shutdown/Startup do not get applied when a machine is configured to use "Fast Startup". This is because a true shutdown or startup event does not occur during a "fast shutdown" or "fast startup". 3270


Table 31: General profile object known issues

Known Issue Issue ID
Password expiration warning alerts (configured within a General object profile element) are not showing on newer Operating systems. 3017


Table 32: Inactivity profile object known issues

Known Issue Issue ID
Editing an existing Inactivity element that has the action set to "Restart" displays the wrong boundary info for the duration field (actual value is unchanged). This is a display issue and does not affect functionality. 3319

System Requirements

System requirements

Before installing Desktop Authority 11.0, ensure that your system meets the following minimum hardware and software requirements.

Operating System requirements

Table 33: Operating System requirements

Requirement Details
Web Console Manager

Microsoft Windows Server 2008 Standard/Enterprise (including 64-bit)

Microsoft Windows Server 2008 R2 Standard/Enterprise

Microsoft Windows Server 2012

Microsoft Windows Server 2012 R2 Standard/Enterprise

Microsoft WIndows Server 2016

Client side components

Microsoft Windows 7 (including 64-bit)

Microsoft Windows 8.1 (including 64-bit)

Microsoft Windows 10 (including 64-bit)

Microsoft Windows Server 2008 Standard/Enterprise (including 64-bit)

Microsoft Windows Server 2008 R2 Standard/Enterprise

Microsoft Windows Server 2012

Microsoft Windows Server 2012 R2 Standard/Enterprise

Microsoft Windows Server 2016

Browser requirements

Table 34: Browser requirements

Requirement Details
Minimum Internet Explorer 11, Firefox 3.6, or Chrome 24
Recommended Internet Explorer 11, Firefox latest version, Chrome latest version, Microsoft Edge latest version

Software requirements

Table 35: Software requirements

Requirement (Server side)

Microsoft .NET Framework 4.6

NOTE: On older server operating systems, such as Microsoft Windows Server 2008, a reboot may be necessary to complete any required .NET upgrade to a supported version.

Microsoft SQL Server 2008/2014 R2 Express (depending on server operating system) – Installed if an existing SQL Server instance is not selected. Desktop Authority will prompt to start the Computer Browser Service (if disabled)

NOTE: The following Microsoft SQL Server versions are supported: 2008, 2008 R2, 2012, 2014, 2016 and 2017. Please see the Installation and Upgrade Guide for more information.

Microsoft Internet Information Services (IIS) 7, 7.5, 8 or 10 based on the Operating System of the server

  • IIS 7 will be installed to 2008 servers
  • IIS 7.5 will be installed to 2008 R2 servers
  • IIS 8.0 will be used on 2012 servers
  • IIS 8.5 will be used on 2012 R2 servers
  • IIS 10 will be used on 2016 servers
Microsoft Windows Installer 3.1

Hardware requirements

Table 36: Hardware requirements

Requirement Details
Processor Minimum 2.0 GHz quad core equivalent
Memory 16 GB

Expert Assist System requirements

Table 37: Expert Assist System requirements

Microsoft Windows Server 2016

Microsoft Windows Server 2012

Microsoft Windows Server 2012 R2

Microsoft Windows Server 2008 (32-bit or 64-bit) any Service Packs

Microsoft Windows Server 2008 R2 any Service Packs
Microsoft Windows 10 (32-bit or 64-bit)
Microsoft Windows 8.1 (32-bit or 64-bit)
Microsoft Windows 7 (32-bit or 64-bit) Service Pack 1 or later

Expert Assist Web Browser system requirements

Table 38: Expert Assist Web Browser system requirements

Internet Explorer 11
Mozilla Firefox latest version

Google Chrome latest version

Microsoft Edge latest version

Latest Java Runtime Environment (Oracle JDK and OpenJDK supported)

IMPORTANT: OpenJDK is automatically deployed by ExpertAssist if no supported version of Java is found. However, in some cases previously installed versions of Java (Oracle or OpenJDK) may not have been cleanly uninstalled. This situation can prevent the ability to properly detect when the OpenJDK version needs to be automatically deployed. Please see Desktop Authority KB 266071 for more information on detecting and resolving this issue.

Upgrade and compatibility

Desktop Authority 11.0 supports upgrades from Desktop Authority 9.2 or greater.

Product Licensing

Product licensing

To enable a trial license

Please contact your Quest Sales Representative in order to obtain a Desktop Authority License key.

NOTE: A valid license is required in order to complete any Desktop Authority installation.

To enable Desktop Authority during installation:

During the installation process, a dialog will appear requesting the License Key. Enter the required license key.

To enable Desktop Authority following installation:

Once Desktop Authority licenses are purchased, you must register them with the software. Registering the licenses will remove the evaluation time period shown on the Desktop Authority client side splash screen and in the Desktop Authority Manager.

  1. Click the Registration link in the lower right corner of the Desktop Authority Manager.
  2. In the Registration dialog, click the Add new license link.
  3. Once on the registration dialog, enter the required license key.
  4. Click Register when finished.
  5. You will automatically be logged out of the Manager Console once the new license key has been applied, and updated license information will be shown once a new login has been completed.
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