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Enterprise Reporter 3.2.2 - Configuration Manager User Guide

Product Overview Understanding Discoveries Creating Discoveries
Step 1. Create the Discovery Step 2. Choose what to include in your discovery (Scopes) Step 2a. Choose scopes for your discoveries
Choosing your Active Directory Scopes Choosing your Computer Scopes Choosing Your Exchange Scopes Choosing Your File Storage Analysis Scopes Choosing Your Microsoft SQL Scopes Choosing Your NTFS Scopes Choosing Your Registry Scopes
Step 2b: Choose scopes for your Office 365 discoveries Step 3. Schedule your Discovery Step 4: Review the summary
Managing Discoveries Configuring the Configuration Manager
Starting the Configuration Manager Finding Answers and Getting Help An Overview of Enterprise Reporter Communications and Credentials Required Logged In User Details Setting Up Your First Collection Computers Modifying your Deployment Improving the Performance of Your Discoveries What does the status of a node or cluster indicate? Using the Credential Manager Changing the Credentials used by the Enterprise Reporter Server Configuring Global Settings Global Discovery Settings
Troubleshooting Issues with Enterprise Reporter Appendix: PowerShell cmdlets Appendix: Encryption Key Manager Appendix: Log Viewer

Changing the Size of the Node Log Files

Enterprise Reporter writes to log files. By default, the node logging level is set to Warning and the cumulative size of the log files is set to 1000 MB. You can manage the log files within each discovery cluster by setting the node logging level and the cumulative size of the log files. For information on changing the node logging level, see Changing the Node Logging Level .

Click Apply.

Scope Enumeration Issues

When selecting scopes in an on-premises discovery such as NTFS or Active Directory, the credentials in use determine the available scopes. Depending on your discovery, you may be:

If you are using alternate credentials, and no scopes are available, this may indicate a DNS issue. Ensure the credentials you are using are fully qualified.

Data Collection Issues

You may run into situations where not all of your data is collected, or even no data at all. The first thing you need to determine is what tasks in the discovery are failing. Once you have located the problem tasks, you can use the errors and statistics generated to pinpoint the problem. There are several other things you can examine:

See also:

Computer Discovery Errors

This section outlines some of the errors that may occur during collection and some suggested approaches for resolving them.


Retrieving addresses: access is denied

- OR -

Retrieving cached logon count: Requested registry access is not allowed


The service account, or the alternate credentials used in the Computer discovery does not have administrator access on the remote server. The account requires local Administrator rights on each target.

To verify, run regedit.exe as the service account (by holding shift and right-clicking on the executable to run with different credentials) and attempt to connect to the remote server.



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