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DR Series Software 4.0.3 - Release Notes

Product licensing

If you purchased the DR Series system prior to November 2016 and require licensing assistance, visit the Dell Support site at or contact your Dell DR Series representative. If you purchased the DR Series system after November 2016, and require Quest licensing assistance, please visit:

Supported software and hardware

For a complete list of the supported hardware and software for the DR Series system, see the DR Series System Interoperability Guide. You can download this guide by visiting: and selecting your specific DR Series system, which opens the product support page to view product documentation for your system.

What's new in this release

This release includes new features, enhancements, and maintenance fixes for the DR Series system software. (Refer to the section, “Known Issues and their Resolutions,” for detailed information about maintenance fixes.)

4.0.3 Release:

Addition of data management application version support - This release adds support for Veritas BE 20.
Product rebranding - Starting with version 4.0.3, the product has been rebranded to Quest. This rebranding impacts the look-and-feel, contact information, web site URLs, and documentation. In addition, installer paths for plugins have changed. You will also be required to make changes to existing FC and iSCSI VTL access. See the section Upgrade notes for details about changing FC and iSCSI access.
System cleaner - Various cleaner enhancements have been added.
Maintenance updates - This maintenance release has added a number of customer fixes to the release.
DR2000v licensing - Starting with this version of the DR Series system, standalone licensing is available for all capacities of DR2000v (1TB, 2TB, 4TB and 12TB) for which the DR2000v does not require registration with a DR Series hardware system. (Note that standalone licensing for the 12TB DR2000v model was added in a previous release.)
Addition of multi-initiator support - Support for multiple initiators specifically with NetApp ONTAP 9 has been added for FC VTL for use with NetVault Backup 11.4.5.
DR Rapid Air Gap solution - This new feature for replication has been implemented with NetVault Backup 11.4.5. Now, a DR Series secondary target can be hosted with a limited set of services. All other services are closed, securing the DR Series appliance from the external environment. For information about setting up and using this feature, see the DR Rapid Air Gap Setup Guide. Release:

For your reference, the following list describes the features and enhancements that were included in the release.

Maintenance updates - This maintenance release added a number of customer fixes to the release. Release:

For your reference, the following list describes the features and enhancements included in the release.

Introduction of DR4300e Core - This release introduced the DR4300e Core model of the DR Series system, which includes no NVRAM card in the base installation.
Maintenance updates - A number of customer fixes were included in this release.
Addition of data management application version support - This release added support for Veeam 9.5 and NetVault Backup 11.4.
Addition of iSCSI and FC initiator support - This release added support for Windows 2016.
DR4000 expansion shelf support - The 36TB capacity expansion shelf is now supported for DR4000. Release:

For your reference, this release provided:

Standalone license support - for DR2000V 12TB models of the DR Series virtual system. Release:

For your reference, the following list describes the features and enhancements included in the maintenance release.

Maintenance release - This maintenance release added a number of customer fixes to the 4.0 release.
Added data management application version support - This release added support for Veritas NetBackup 8.0 and Backup Exec 16.

4.0 Release:

For your reference, the following list describes the features and enhancements that were included in the 4.0 release.

New Graphical User Interface (GUI) — This release provides a new, enhanced GUI design that is optimized for PC and mobile platforms.
Platform release — This software release applies to all supported DR Series models/platforms.
New license format — This release provides licensing support for the new Quest license format with continued support for the original Dell license format.
Updated expansion shelf support — This release adds support for the 4TB drive - 36TB Dell MD1200 expansion shelf on the DR4100.
VTL replication — Replication of VTL type containers is now available.
Fiber channel (FC) support — FC support for VTL is now available on the DR4300 and DR6300 for the following Data Management Applications (DMA)s: NetVault Backup, NetBackup, Backup Exec, and CommVault.
Storage groups — You now have a new capability to organize your data by creating storage groups and creating containers within those storage groups on your DR Series system. A storage group allows you to create separate storage policies, for example, for different data groups and the different capacities utilized on a single DR Series system.
Secure Erase — Secure Erase is a process for securely deleting data that follows standards developed by the Department of Defense (DoD). In the process of erasing, the system overwrites data with zeros, a random pattern of data, or ones (1s) to make the original contents unreadable.
Registration with Quest Support Portal — You can now register your DR Series system with the Quest Support Portal by using the DR Series system CLI system --support_agent set of commands. The registered DR Series system will collect certain information that it will transmit to Quest Support. Such information can include operational statistics, performance metrics, diagnostic information and configuration settings of the DR Series system. This enables support personnel to monitor and capture information to proactively help troubleshoot issues with your system. Refer to the DR Series System Command Line Reference Guide for details about the system --support_agent commands.

Open issues




33060, 32612, 33156

The current releases of NetBackup and Backup Exec do not support Quest OST devices.

For NetBackup 8, apply the patch from Veritas. Contact Quest support for patch details.

For Backup Exec 16, create a VTL container with the Robot model as "Dell DR_L700." Configure OST storage server as Dell. Support for Quest OST and VTL devices is planned in BE 20.


Replication is not supported between Quest and Dell VTL devices.

Contact the Quest support team for assistance.


Unable to access RDA device after changing RDA user password.

You should restart the NetVault Backup services.


On the DR4300e Core system, backup job failures might be observed for OST, RDA, RDCIFS and RDNFS while cleaner is running.

Contact the Quest support team for assistance in tuning the DR4300e Core system.


If the cleaner or replication schedule is set to end at 24:00, the same will not be honored.

You should set the end time to 23:59.


At the end of an upgrade, you might see the alert: "SVDC reserved alert ##."

If you see this alert, the last part of the upgrade failed. Please contact Quest Support, or run the upgrade again.


The OST Accelerator option (synthetic backups) can perform poorly under heavy load conditions.

While you can continue to use OST, disable the Accelerator option in these scenarios. This issue will be resolved in a future release.


Secure connection error occurs in Firefox when navigating to the DR Series system page:

"Error code: sec_error_reused_issuer_and_serial"

Delete your old certificate exception and use temporary exceptions for subsequent visits to the DR Series system page. Refer to the following link for repair action:


On Solaris, the standalone RDA package installation conflicts with existing packages.

If you are trying to upgrade the RDA plugin on Solaris, the command, pkgadd, will prompt for conflicting files. Respond ‘y’ for yes to the following prompts for installation to complete successfully.

Do you want to install these conflicting files [y,n,?,q] y Do you want to continue with the installation of <DellRDSPlugin-64bit> [y,n,?]y


RDNFS binary upgrade fails in RHEL 7 client.

Uninstall any existing RDNFS package and then install the new one.


Cannot join into domain by adding the DR Series system into multiple OUs

Contact Quest support to add unit to multiple OUs using the authenticate command type as follows:--ou topLevelOU/middleLevelOU/LowerLevelOU/ TargetOU


Specific umount options do not work for Rapid NFS.

The -l and -f options are not supported in the rdnfs unmount procedure.


Replication traffic that is configured to go through an assigned bond may still run through the default bond (bond0).

If you want to run replication traffic through another bond interface, contact Technical Support to update the route.


A NetVault Backup data copy or duplication will stop if the DR Series system goes into maintenance mode as it moves into a read-only condition when this occurs.

Restart the datacopy operation after the DR Series system enters the operational mode.


Advanced networking allows you to change the IP of an interface that is part of a replication link.

Understand your current configuration before adding new advanced networking configuration so that you do not impact the current system configuration.

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