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Foglight for Automation Action Packs 5.6.3.8 - BMC Remedy ActionPack Release Notes

Known Issues

Foglight® for BMC Remedy ActionPack 5.6.3.8

Developed for Foglight Management Server 5.9.4 / Foglight for Virtualization, Enterprise Edition 8.8.5

Release Notes

November 2018


Contents

Welcome to Foglight for BMC Remedy ActionPack

New in this Release

Resolved Issues and Enhancements

Known Issues

Upgrade and Compatibility

System Requirements

Product Licensing

Getting Started with Foglight for BMC Remedy ActionPack

About Us


Welcome to Foglight for BMC Remedy ActionPack

Using the Foglight for BMC Remedy ActionPack, Foglight can integrate with BMC Remedy Action Request (AR) systems.

 

These Release Notes cover the resolved issues, known issues, workarounds, and other important information about the 5.6.3.8 release of the Foglight for BMC Remedy ActionPack. Review all sections before starting the installation.

 


New in this Release

This 5.6.3.8 release of the Foglight for BMC Remedy ActionPack accompanies the 5.6.3.8 release of Foglight for Automation, and the 8.8.5 release of Foglight for Virtualization, Enterprise Edition. It does not include any new feature or improvement.

 


Resolved Issues and Enhancements

This 5.6.3.8 release of the Foglight for BMC Remedy ActionPack accompanies the 5.6.3.8 release of Foglight for Automation, and the 8.8.5 release of Foglight for Virtualization, Enterprise Edition. It does not include any resolved issues.

 


Known Issues

The following is a list of issues known to exist at the time of this release.

 

Defect ID

Known Issue

N/A

Before using this cartridge you must specify the access credentials for a VMware host and any virtual machines that you want to manage.

  1. Open the BMC Remedy -> Automation Configuration dashboard.
  2. From the list, select the host that you want to work with.
  3. Click Assign Credentials.
  4. Specify the Username and Password for the selected host.

 


Upgrade and Compatibility

For information about upgrading Foglight for BMC Remedy ActionPack to the latest version, see the Foglight Upgrade Guide.

The following is a list of product versions and platforms compatible with this release.

Product Name

Product Version

Platform

Foglight Management Server 5.9.4 All platforms supported by this version of the Foglight Management Server
Foglight Agent Manager 5.9.4 All platforms supported by this version of the Foglight Agent Manager
Foglight For Virtualization, Enterprise Edition 8.8.5 All platforms supported by this version of the Foglight For Virtualization, Enterprise Edition

 


System Requirements

See the Foglight System Requirements and Platform Support Guide for information about system requirements.

The Foglight for BMC Remedy ActionPack 5.6.3.8 requires the Automation-Core-5_6_3_8.car and the ActionPack-Runtime-5_6_3_8.car files. Foglight for Automation and all ActionPacks must have the same version.

Final Browser Support Notice

Support for the Internet Explorer (IE) 6 browser has been discontinued.

 


Product Licensing

Foglight includes a licensing capability that restricts access to those features that are defined in the license. Any Management Server installation requires a license that grants access to server-specific parts of the browser interface and the features associated with them. Foglight cartridges are also license-protected. While some cartridges are covered by the base Foglight license (such as Foglight Agent Manager cartridges and the Cartridge for Infrastructure), others may require an additional license.

The Foglight for BMC Remedy ActionPack is covered by the Foglight for Virtualization, Enterprise Edition license. A separate additional license may be required for installation in the base Foglight product.

 

To activate a trial or a purchased commercial license:

  1. On the navigation panel, under Dashboards, click Administration > Setup > Manage Licenses.
  2. Click Install.
  3. In the Install License dialog box, click Browse.
  4. In the file browser that appears, specify the location of the license file.
  5. In the Install License dialog box, click Install License.

 


Getting Started with Foglight for BMC Remedy ActionPack

Contents of the Release Package

The Foglight for BMC Remedy ActionPack release package contains the following products:

  1. Cartridge for BMC Remedy ActionPack version 5.6.3.8 (ActionPack-BMC-Remedy-5_6_3_8.car)
  2. Product Documentation, including:
  • Foglight for BMC Remedy ActionPack User and Reference Guide (PDF)
  • Foglight for BMC Remedy ActionPack Release Notes (this document, in HTML format)
    Note: Only the Release Notes document has been updated. The guide remains as it was for version 5.6.2 and is still applicable to this release.

Installation Instructions

See the Foglight Administration and Configuration Guide for cartridge installation instructions.

 

Additional Resources

Additional information is available from the following:

Globalization

This section contains information about installing and operating this product in non-English configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation.

This release was not enabled and tested for international operation. Only U.S. English configurations of this product and U.S. English datasets are fully supported. Support for non-ASCII characters or non-English configurations may work appropriately, but these configurations have not been tested and this release should be used with caution in these environments.

 


About Us

We are more than just a name

We are on a quest to make your information technology work harder for you. That is why we build community-driven software solutions that help you spend less time on IT administration and more time on business innovation. We help you modernize your data center, get you to the cloud quicker and provide the expertise, security and accessibility you need to grow your data-driven business. Combined with Quest’s invitation to the global community to be a part of its innovation, and our firm commitment to ensuring customer satisfaction, we continue to deliver solutions that have a real impact on our customers today and leave a legacy we are proud of. We are challenging the status quo by transforming into a new software company. And as your partner, we work tirelessly to make sure your information technology is designed for you and by you. This is our mission, and we are in this together. Welcome to a new Quest. You are invited to Join the Innovation™.

Our brand, our vision. Together.

Our logo reflects our story: innovation, community and support. An important part of this story begins with the letter Q. It is a perfect circle, representing our commitment to technological precision and strength. The space in the Q itself symbolizes our need to add the missing piece — you — to the community, to the new Quest.

Contacting Quest

For sales or other inquiries, visit www.quest.com/contact.

Technical support resources

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com.

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:

  • Submit and manage a Service Request.
  • View Knowledge Base articles.
  • Sign up for product notifications.
  • Download software and technical documentation.
  • View how-to-videos.
  • Engage in community discussions.
  • Chat with support engineers online.
  • View services to assist you with your product.

 


Copyright© 2018 Quest Software Inc.

Quest, the Quest logo, Foglight, and Join the Innovation are trademarks and registered trademarks of Quest Software Inc. in the U.S.A. and other countries. For a complete list of Quest Software trademarks, please visit our website at www.quest.com/legal. Red Hat, JBoss, the JBoss logo, and Red Hat Enterprise Linux are registered trademarks of Red Hat, Inc. in the U.S. and other countries. CentOS is a trademark of Red Hat, Inc. in the U.S. and other countries. Fedora and the Infinity design logo are trademarks of Red Hat, Inc. Microsoft, .NET, Active Directory, Internet Explorer, Hyper-V, Office 365, SharePoint, Silverlight,SQL Server, Visual Basic, Windows, Windows Vista and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. AIX, IBM, PowerPC, PowerVM, and WebSphere are trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide. Java, Oracle, Oracle Solaris, PeopleSoft, Siebel, Sun, WebLogic, and ZFS are trademarks or registered trademarks of Oracle and/or its affiliates in the United States and other countries. SPARC is a registered trademark of SPARC International, Inc. in the United States and other countries. Products bearing the SPARC trademarks are based on an architecture developed by Oracle Corporation. OpenLDAP is a registered trademark of the OpenLDAP Foundation. HP is a registered trademark that belongs to HewlettPackard Development Company, L.P. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. MySQL is a registered trademark of MySQL AB in the United States, the European Union and other countries. Novell and eDirectory are registered trademarks of Novell, Inc., in the United States and other countries. VMware, ESX, ESXi, vSphere, vCenter, vMotion, and vCloud Director are registered trademarks or trademarks of VMware, Inc. in the United States and/or other jurisdictions. Sybase is a registered trademark of Sybase, Inc. The X Window System and UNIX are registered trademarks of The Open Group. Mozilla and Firefox are registered trademarks of the Mozilla Foundation. IOS is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. Apple, iPad, iPhone, Mac OS, Safari, Swift, and Xcode are trademarks of Apple Inc., registered in the U.S. and other countries. Ubuntu is a registered trademark of Canonical Ltd. Symantec and Veritas are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. OpenSUSE, SUSE, and YAST are registered trademarks of SUSE LCC in the United States and other countries. Citrix, AppFlow, NetScaler, XenApp, and XenDesktop are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the United States Patent and Trademark Office and in other countries. PostgreSQL is a registered trademark of the PostgreSQL Global Development Group. MariaDB is a trademark or registered trademark of MariaDB Corporation Ab in the European Union and United States of America and/or other countries. Intel, Itanium, Pentium, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries. Debian is a registered trademark of Software in the Public Interest, Inc. OpenStack is a trademark of the OpenStack Foundation. Amazon Web Services, the "Powered by Amazon Web Services" logo, and "Amazon RDS" are trademarks of Amazon.com, Inc. or its affiliates in the United States and/or other countries. Infobright, Infobright Community Edition and Infobright Enterprise Edition are trademarks of Infobright Inc. POLYCOM®, RealPresence® Collaboration Server, and RMX® are registered trademarks of Polycom, Inc. All other marks and names mentioned herein may be trademarks of their respective companies.

 

Upgrade and Compatibility

Foglight® for BMC Remedy ActionPack 5.6.3.8

Developed for Foglight Management Server 5.9.4 / Foglight for Virtualization, Enterprise Edition 8.8.5

Release Notes

November 2018


Contents

Welcome to Foglight for BMC Remedy ActionPack

New in this Release

Resolved Issues and Enhancements

Known Issues

Upgrade and Compatibility

System Requirements

Product Licensing

Getting Started with Foglight for BMC Remedy ActionPack

About Us


Welcome to Foglight for BMC Remedy ActionPack

Using the Foglight for BMC Remedy ActionPack, Foglight can integrate with BMC Remedy Action Request (AR) systems.

 

These Release Notes cover the resolved issues, known issues, workarounds, and other important information about the 5.6.3.8 release of the Foglight for BMC Remedy ActionPack. Review all sections before starting the installation.

 


New in this Release

This 5.6.3.8 release of the Foglight for BMC Remedy ActionPack accompanies the 5.6.3.8 release of Foglight for Automation, and the 8.8.5 release of Foglight for Virtualization, Enterprise Edition. It does not include any new feature or improvement.

 


Resolved Issues and Enhancements

This 5.6.3.8 release of the Foglight for BMC Remedy ActionPack accompanies the 5.6.3.8 release of Foglight for Automation, and the 8.8.5 release of Foglight for Virtualization, Enterprise Edition. It does not include any resolved issues.

 


Known Issues

The following is a list of issues known to exist at the time of this release.

 

Defect ID

Known Issue

N/A

Before using this cartridge you must specify the access credentials for a VMware host and any virtual machines that you want to manage.

  1. Open the BMC Remedy -> Automation Configuration dashboard.
  2. From the list, select the host that you want to work with.
  3. Click Assign Credentials.
  4. Specify the Username and Password for the selected host.

 


Upgrade and Compatibility

For information about upgrading Foglight for BMC Remedy ActionPack to the latest version, see the Foglight Upgrade Guide.

The following is a list of product versions and platforms compatible with this release.

Product Name

Product Version

Platform

Foglight Management Server 5.9.4 All platforms supported by this version of the Foglight Management Server
Foglight Agent Manager 5.9.4 All platforms supported by this version of the Foglight Agent Manager
Foglight For Virtualization, Enterprise Edition 8.8.5 All platforms supported by this version of the Foglight For Virtualization, Enterprise Edition

 


System Requirements

See the Foglight System Requirements and Platform Support Guide for information about system requirements.

The Foglight for BMC Remedy ActionPack 5.6.3.8 requires the Automation-Core-5_6_3_8.car and the ActionPack-Runtime-5_6_3_8.car files. Foglight for Automation and all ActionPacks must have the same version.

Final Browser Support Notice

Support for the Internet Explorer (IE) 6 browser has been discontinued.

 


Product Licensing

Foglight includes a licensing capability that restricts access to those features that are defined in the license. Any Management Server installation requires a license that grants access to server-specific parts of the browser interface and the features associated with them. Foglight cartridges are also license-protected. While some cartridges are covered by the base Foglight license (such as Foglight Agent Manager cartridges and the Cartridge for Infrastructure), others may require an additional license.

The Foglight for BMC Remedy ActionPack is covered by the Foglight for Virtualization, Enterprise Edition license. A separate additional license may be required for installation in the base Foglight product.

 

To activate a trial or a purchased commercial license:

  1. On the navigation panel, under Dashboards, click Administration > Setup > Manage Licenses.
  2. Click Install.
  3. In the Install License dialog box, click Browse.
  4. In the file browser that appears, specify the location of the license file.
  5. In the Install License dialog box, click Install License.

 


Getting Started with Foglight for BMC Remedy ActionPack

Contents of the Release Package

The Foglight for BMC Remedy ActionPack release package contains the following products:

  1. Cartridge for BMC Remedy ActionPack version 5.6.3.8 (ActionPack-BMC-Remedy-5_6_3_8.car)
  2. Product Documentation, including:
  • Foglight for BMC Remedy ActionPack User and Reference Guide (PDF)
  • Foglight for BMC Remedy ActionPack Release Notes (this document, in HTML format)
    Note: Only the Release Notes document has been updated. The guide remains as it was for version 5.6.2 and is still applicable to this release.

Installation Instructions

See the Foglight Administration and Configuration Guide for cartridge installation instructions.

 

Additional Resources

Additional information is available from the following:

Globalization

This section contains information about installing and operating this product in non-English configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation.

This release was not enabled and tested for international operation. Only U.S. English configurations of this product and U.S. English datasets are fully supported. Support for non-ASCII characters or non-English configurations may work appropriately, but these configurations have not been tested and this release should be used with caution in these environments.

 


About Us

We are more than just a name

We are on a quest to make your information technology work harder for you. That is why we build community-driven software solutions that help you spend less time on IT administration and more time on business innovation. We help you modernize your data center, get you to the cloud quicker and provide the expertise, security and accessibility you need to grow your data-driven business. Combined with Quest’s invitation to the global community to be a part of its innovation, and our firm commitment to ensuring customer satisfaction, we continue to deliver solutions that have a real impact on our customers today and leave a legacy we are proud of. We are challenging the status quo by transforming into a new software company. And as your partner, we work tirelessly to make sure your information technology is designed for you and by you. This is our mission, and we are in this together. Welcome to a new Quest. You are invited to Join the Innovation™.

Our brand, our vision. Together.

Our logo reflects our story: innovation, community and support. An important part of this story begins with the letter Q. It is a perfect circle, representing our commitment to technological precision and strength. The space in the Q itself symbolizes our need to add the missing piece — you — to the community, to the new Quest.

Contacting Quest

For sales or other inquiries, visit www.quest.com/contact.

Technical support resources

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com.

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:

  • Submit and manage a Service Request.
  • View Knowledge Base articles.
  • Sign up for product notifications.
  • Download software and technical documentation.
  • View how-to-videos.
  • Engage in community discussions.
  • Chat with support engineers online.
  • View services to assist you with your product.

 


Copyright© 2018 Quest Software Inc.

Quest, the Quest logo, Foglight, and Join the Innovation are trademarks and registered trademarks of Quest Software Inc. in the U.S.A. and other countries. For a complete list of Quest Software trademarks, please visit our website at www.quest.com/legal. Red Hat, JBoss, the JBoss logo, and Red Hat Enterprise Linux are registered trademarks of Red Hat, Inc. in the U.S. and other countries. CentOS is a trademark of Red Hat, Inc. in the U.S. and other countries. Fedora and the Infinity design logo are trademarks of Red Hat, Inc. Microsoft, .NET, Active Directory, Internet Explorer, Hyper-V, Office 365, SharePoint, Silverlight,SQL Server, Visual Basic, Windows, Windows Vista and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. AIX, IBM, PowerPC, PowerVM, and WebSphere are trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide. Java, Oracle, Oracle Solaris, PeopleSoft, Siebel, Sun, WebLogic, and ZFS are trademarks or registered trademarks of Oracle and/or its affiliates in the United States and other countries. SPARC is a registered trademark of SPARC International, Inc. in the United States and other countries. Products bearing the SPARC trademarks are based on an architecture developed by Oracle Corporation. OpenLDAP is a registered trademark of the OpenLDAP Foundation. HP is a registered trademark that belongs to HewlettPackard Development Company, L.P. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. MySQL is a registered trademark of MySQL AB in the United States, the European Union and other countries. Novell and eDirectory are registered trademarks of Novell, Inc., in the United States and other countries. VMware, ESX, ESXi, vSphere, vCenter, vMotion, and vCloud Director are registered trademarks or trademarks of VMware, Inc. in the United States and/or other jurisdictions. Sybase is a registered trademark of Sybase, Inc. The X Window System and UNIX are registered trademarks of The Open Group. Mozilla and Firefox are registered trademarks of the Mozilla Foundation. IOS is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. Apple, iPad, iPhone, Mac OS, Safari, Swift, and Xcode are trademarks of Apple Inc., registered in the U.S. and other countries. Ubuntu is a registered trademark of Canonical Ltd. Symantec and Veritas are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. OpenSUSE, SUSE, and YAST are registered trademarks of SUSE LCC in the United States and other countries. Citrix, AppFlow, NetScaler, XenApp, and XenDesktop are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the United States Patent and Trademark Office and in other countries. PostgreSQL is a registered trademark of the PostgreSQL Global Development Group. MariaDB is a trademark or registered trademark of MariaDB Corporation Ab in the European Union and United States of America and/or other countries. Intel, Itanium, Pentium, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries. Debian is a registered trademark of Software in the Public Interest, Inc. OpenStack is a trademark of the OpenStack Foundation. Amazon Web Services, the "Powered by Amazon Web Services" logo, and "Amazon RDS" are trademarks of Amazon.com, Inc. or its affiliates in the United States and/or other countries. Infobright, Infobright Community Edition and Infobright Enterprise Edition are trademarks of Infobright Inc. POLYCOM®, RealPresence® Collaboration Server, and RMX® are registered trademarks of Polycom, Inc. All other marks and names mentioned herein may be trademarks of their respective companies.

 

System Requirements

Foglight® for BMC Remedy ActionPack 5.6.3.8

Developed for Foglight Management Server 5.9.4 / Foglight for Virtualization, Enterprise Edition 8.8.5

Release Notes

November 2018


Contents

Welcome to Foglight for BMC Remedy ActionPack

New in this Release

Resolved Issues and Enhancements

Known Issues

Upgrade and Compatibility

System Requirements

Product Licensing

Getting Started with Foglight for BMC Remedy ActionPack

About Us


Welcome to Foglight for BMC Remedy ActionPack

Using the Foglight for BMC Remedy ActionPack, Foglight can integrate with BMC Remedy Action Request (AR) systems.

 

These Release Notes cover the resolved issues, known issues, workarounds, and other important information about the 5.6.3.8 release of the Foglight for BMC Remedy ActionPack. Review all sections before starting the installation.

 


New in this Release

This 5.6.3.8 release of the Foglight for BMC Remedy ActionPack accompanies the 5.6.3.8 release of Foglight for Automation, and the 8.8.5 release of Foglight for Virtualization, Enterprise Edition. It does not include any new feature or improvement.

 


Resolved Issues and Enhancements

This 5.6.3.8 release of the Foglight for BMC Remedy ActionPack accompanies the 5.6.3.8 release of Foglight for Automation, and the 8.8.5 release of Foglight for Virtualization, Enterprise Edition. It does not include any resolved issues.

 


Known Issues

The following is a list of issues known to exist at the time of this release.

 

Defect ID

Known Issue

N/A

Before using this cartridge you must specify the access credentials for a VMware host and any virtual machines that you want to manage.

  1. Open the BMC Remedy -> Automation Configuration dashboard.
  2. From the list, select the host that you want to work with.
  3. Click Assign Credentials.
  4. Specify the Username and Password for the selected host.

 


Upgrade and Compatibility

For information about upgrading Foglight for BMC Remedy ActionPack to the latest version, see the Foglight Upgrade Guide.

The following is a list of product versions and platforms compatible with this release.

Product Name

Product Version

Platform

Foglight Management Server 5.9.4 All platforms supported by this version of the Foglight Management Server
Foglight Agent Manager 5.9.4 All platforms supported by this version of the Foglight Agent Manager
Foglight For Virtualization, Enterprise Edition 8.8.5 All platforms supported by this version of the Foglight For Virtualization, Enterprise Edition

 


System Requirements

See the Foglight System Requirements and Platform Support Guide for information about system requirements.

The Foglight for BMC Remedy ActionPack 5.6.3.8 requires the Automation-Core-5_6_3_8.car and the ActionPack-Runtime-5_6_3_8.car files. Foglight for Automation and all ActionPacks must have the same version.

Final Browser Support Notice

Support for the Internet Explorer (IE) 6 browser has been discontinued.

 


Product Licensing

Foglight includes a licensing capability that restricts access to those features that are defined in the license. Any Management Server installation requires a license that grants access to server-specific parts of the browser interface and the features associated with them. Foglight cartridges are also license-protected. While some cartridges are covered by the base Foglight license (such as Foglight Agent Manager cartridges and the Cartridge for Infrastructure), others may require an additional license.

The Foglight for BMC Remedy ActionPack is covered by the Foglight for Virtualization, Enterprise Edition license. A separate additional license may be required for installation in the base Foglight product.

 

To activate a trial or a purchased commercial license:

  1. On the navigation panel, under Dashboards, click Administration > Setup > Manage Licenses.
  2. Click Install.
  3. In the Install License dialog box, click Browse.
  4. In the file browser that appears, specify the location of the license file.
  5. In the Install License dialog box, click Install License.

 


Getting Started with Foglight for BMC Remedy ActionPack

Contents of the Release Package

The Foglight for BMC Remedy ActionPack release package contains the following products:

  1. Cartridge for BMC Remedy ActionPack version 5.6.3.8 (ActionPack-BMC-Remedy-5_6_3_8.car)
  2. Product Documentation, including:
  • Foglight for BMC Remedy ActionPack User and Reference Guide (PDF)
  • Foglight for BMC Remedy ActionPack Release Notes (this document, in HTML format)
    Note: Only the Release Notes document has been updated. The guide remains as it was for version 5.6.2 and is still applicable to this release.

Installation Instructions

See the Foglight Administration and Configuration Guide for cartridge installation instructions.

 

Additional Resources

Additional information is available from the following:

Globalization

This section contains information about installing and operating this product in non-English configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation.

This release was not enabled and tested for international operation. Only U.S. English configurations of this product and U.S. English datasets are fully supported. Support for non-ASCII characters or non-English configurations may work appropriately, but these configurations have not been tested and this release should be used with caution in these environments.

 


About Us

We are more than just a name

We are on a quest to make your information technology work harder for you. That is why we build community-driven software solutions that help you spend less time on IT administration and more time on business innovation. We help you modernize your data center, get you to the cloud quicker and provide the expertise, security and accessibility you need to grow your data-driven business. Combined with Quest’s invitation to the global community to be a part of its innovation, and our firm commitment to ensuring customer satisfaction, we continue to deliver solutions that have a real impact on our customers today and leave a legacy we are proud of. We are challenging the status quo by transforming into a new software company. And as your partner, we work tirelessly to make sure your information technology is designed for you and by you. This is our mission, and we are in this together. Welcome to a new Quest. You are invited to Join the Innovation™.

Our brand, our vision. Together.

Our logo reflects our story: innovation, community and support. An important part of this story begins with the letter Q. It is a perfect circle, representing our commitment to technological precision and strength. The space in the Q itself symbolizes our need to add the missing piece — you — to the community, to the new Quest.

Contacting Quest

For sales or other inquiries, visit www.quest.com/contact.

Technical support resources

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com.

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:

  • Submit and manage a Service Request.
  • View Knowledge Base articles.
  • Sign up for product notifications.
  • Download software and technical documentation.
  • View how-to-videos.
  • Engage in community discussions.
  • Chat with support engineers online.
  • View services to assist you with your product.

 


Copyright© 2018 Quest Software Inc.

Quest, the Quest logo, Foglight, and Join the Innovation are trademarks and registered trademarks of Quest Software Inc. in the U.S.A. and other countries. For a complete list of Quest Software trademarks, please visit our website at www.quest.com/legal. Red Hat, JBoss, the JBoss logo, and Red Hat Enterprise Linux are registered trademarks of Red Hat, Inc. in the U.S. and other countries. CentOS is a trademark of Red Hat, Inc. in the U.S. and other countries. Fedora and the Infinity design logo are trademarks of Red Hat, Inc. Microsoft, .NET, Active Directory, Internet Explorer, Hyper-V, Office 365, SharePoint, Silverlight,SQL Server, Visual Basic, Windows, Windows Vista and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. AIX, IBM, PowerPC, PowerVM, and WebSphere are trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide. Java, Oracle, Oracle Solaris, PeopleSoft, Siebel, Sun, WebLogic, and ZFS are trademarks or registered trademarks of Oracle and/or its affiliates in the United States and other countries. SPARC is a registered trademark of SPARC International, Inc. in the United States and other countries. Products bearing the SPARC trademarks are based on an architecture developed by Oracle Corporation. OpenLDAP is a registered trademark of the OpenLDAP Foundation. HP is a registered trademark that belongs to HewlettPackard Development Company, L.P. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. MySQL is a registered trademark of MySQL AB in the United States, the European Union and other countries. Novell and eDirectory are registered trademarks of Novell, Inc., in the United States and other countries. VMware, ESX, ESXi, vSphere, vCenter, vMotion, and vCloud Director are registered trademarks or trademarks of VMware, Inc. in the United States and/or other jurisdictions. Sybase is a registered trademark of Sybase, Inc. The X Window System and UNIX are registered trademarks of The Open Group. Mozilla and Firefox are registered trademarks of the Mozilla Foundation. IOS is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. Apple, iPad, iPhone, Mac OS, Safari, Swift, and Xcode are trademarks of Apple Inc., registered in the U.S. and other countries. Ubuntu is a registered trademark of Canonical Ltd. Symantec and Veritas are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. OpenSUSE, SUSE, and YAST are registered trademarks of SUSE LCC in the United States and other countries. Citrix, AppFlow, NetScaler, XenApp, and XenDesktop are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the United States Patent and Trademark Office and in other countries. PostgreSQL is a registered trademark of the PostgreSQL Global Development Group. MariaDB is a trademark or registered trademark of MariaDB Corporation Ab in the European Union and United States of America and/or other countries. Intel, Itanium, Pentium, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries. Debian is a registered trademark of Software in the Public Interest, Inc. OpenStack is a trademark of the OpenStack Foundation. Amazon Web Services, the "Powered by Amazon Web Services" logo, and "Amazon RDS" are trademarks of Amazon.com, Inc. or its affiliates in the United States and/or other countries. Infobright, Infobright Community Edition and Infobright Enterprise Edition are trademarks of Infobright Inc. POLYCOM®, RealPresence® Collaboration Server, and RMX® are registered trademarks of Polycom, Inc. All other marks and names mentioned herein may be trademarks of their respective companies.

 

Final Browser Support Notice

Foglight® for BMC Remedy ActionPack 5.6.3.8

Developed for Foglight Management Server 5.9.4 / Foglight for Virtualization, Enterprise Edition 8.8.5

Release Notes

November 2018


Contents

Welcome to Foglight for BMC Remedy ActionPack

New in this Release

Resolved Issues and Enhancements

Known Issues

Upgrade and Compatibility

System Requirements

Product Licensing

Getting Started with Foglight for BMC Remedy ActionPack

About Us


Welcome to Foglight for BMC Remedy ActionPack

Using the Foglight for BMC Remedy ActionPack, Foglight can integrate with BMC Remedy Action Request (AR) systems.

 

These Release Notes cover the resolved issues, known issues, workarounds, and other important information about the 5.6.3.8 release of the Foglight for BMC Remedy ActionPack. Review all sections before starting the installation.

 


New in this Release

This 5.6.3.8 release of the Foglight for BMC Remedy ActionPack accompanies the 5.6.3.8 release of Foglight for Automation, and the 8.8.5 release of Foglight for Virtualization, Enterprise Edition. It does not include any new feature or improvement.

 


Resolved Issues and Enhancements

This 5.6.3.8 release of the Foglight for BMC Remedy ActionPack accompanies the 5.6.3.8 release of Foglight for Automation, and the 8.8.5 release of Foglight for Virtualization, Enterprise Edition. It does not include any resolved issues.

 


Known Issues

The following is a list of issues known to exist at the time of this release.

 

Defect ID

Known Issue

N/A

Before using this cartridge you must specify the access credentials for a VMware host and any virtual machines that you want to manage.

  1. Open the BMC Remedy -> Automation Configuration dashboard.
  2. From the list, select the host that you want to work with.
  3. Click Assign Credentials.
  4. Specify the Username and Password for the selected host.

 


Upgrade and Compatibility

For information about upgrading Foglight for BMC Remedy ActionPack to the latest version, see the Foglight Upgrade Guide.

The following is a list of product versions and platforms compatible with this release.

Product Name

Product Version

Platform

Foglight Management Server 5.9.4 All platforms supported by this version of the Foglight Management Server
Foglight Agent Manager 5.9.4 All platforms supported by this version of the Foglight Agent Manager
Foglight For Virtualization, Enterprise Edition 8.8.5 All platforms supported by this version of the Foglight For Virtualization, Enterprise Edition

 


System Requirements

See the Foglight System Requirements and Platform Support Guide for information about system requirements.

The Foglight for BMC Remedy ActionPack 5.6.3.8 requires the Automation-Core-5_6_3_8.car and the ActionPack-Runtime-5_6_3_8.car files. Foglight for Automation and all ActionPacks must have the same version.

Final Browser Support Notice

Support for the Internet Explorer (IE) 6 browser has been discontinued.

 


Product Licensing

Foglight includes a licensing capability that restricts access to those features that are defined in the license. Any Management Server installation requires a license that grants access to server-specific parts of the browser interface and the features associated with them. Foglight cartridges are also license-protected. While some cartridges are covered by the base Foglight license (such as Foglight Agent Manager cartridges and the Cartridge for Infrastructure), others may require an additional license.

The Foglight for BMC Remedy ActionPack is covered by the Foglight for Virtualization, Enterprise Edition license. A separate additional license may be required for installation in the base Foglight product.

 

To activate a trial or a purchased commercial license:

  1. On the navigation panel, under Dashboards, click Administration > Setup > Manage Licenses.
  2. Click Install.
  3. In the Install License dialog box, click Browse.
  4. In the file browser that appears, specify the location of the license file.
  5. In the Install License dialog box, click Install License.

 


Getting Started with Foglight for BMC Remedy ActionPack

Contents of the Release Package

The Foglight for BMC Remedy ActionPack release package contains the following products:

  1. Cartridge for BMC Remedy ActionPack version 5.6.3.8 (ActionPack-BMC-Remedy-5_6_3_8.car)
  2. Product Documentation, including:
  • Foglight for BMC Remedy ActionPack User and Reference Guide (PDF)
  • Foglight for BMC Remedy ActionPack Release Notes (this document, in HTML format)
    Note: Only the Release Notes document has been updated. The guide remains as it was for version 5.6.2 and is still applicable to this release.

Installation Instructions

See the Foglight Administration and Configuration Guide for cartridge installation instructions.

 

Additional Resources

Additional information is available from the following:

Globalization

This section contains information about installing and operating this product in non-English configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation.

This release was not enabled and tested for international operation. Only U.S. English configurations of this product and U.S. English datasets are fully supported. Support for non-ASCII characters or non-English configurations may work appropriately, but these configurations have not been tested and this release should be used with caution in these environments.

 


About Us

We are more than just a name

We are on a quest to make your information technology work harder for you. That is why we build community-driven software solutions that help you spend less time on IT administration and more time on business innovation. We help you modernize your data center, get you to the cloud quicker and provide the expertise, security and accessibility you need to grow your data-driven business. Combined with Quest’s invitation to the global community to be a part of its innovation, and our firm commitment to ensuring customer satisfaction, we continue to deliver solutions that have a real impact on our customers today and leave a legacy we are proud of. We are challenging the status quo by transforming into a new software company. And as your partner, we work tirelessly to make sure your information technology is designed for you and by you. This is our mission, and we are in this together. Welcome to a new Quest. You are invited to Join the Innovation™.

Our brand, our vision. Together.

Our logo reflects our story: innovation, community and support. An important part of this story begins with the letter Q. It is a perfect circle, representing our commitment to technological precision and strength. The space in the Q itself symbolizes our need to add the missing piece — you — to the community, to the new Quest.

Contacting Quest

For sales or other inquiries, visit www.quest.com/contact.

Technical support resources

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com.

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:

  • Submit and manage a Service Request.
  • View Knowledge Base articles.
  • Sign up for product notifications.
  • Download software and technical documentation.
  • View how-to-videos.
  • Engage in community discussions.
  • Chat with support engineers online.
  • View services to assist you with your product.

 


Copyright© 2018 Quest Software Inc.

Quest, the Quest logo, Foglight, and Join the Innovation are trademarks and registered trademarks of Quest Software Inc. in the U.S.A. and other countries. For a complete list of Quest Software trademarks, please visit our website at www.quest.com/legal. Red Hat, JBoss, the JBoss logo, and Red Hat Enterprise Linux are registered trademarks of Red Hat, Inc. in the U.S. and other countries. CentOS is a trademark of Red Hat, Inc. in the U.S. and other countries. Fedora and the Infinity design logo are trademarks of Red Hat, Inc. Microsoft, .NET, Active Directory, Internet Explorer, Hyper-V, Office 365, SharePoint, Silverlight,SQL Server, Visual Basic, Windows, Windows Vista and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. AIX, IBM, PowerPC, PowerVM, and WebSphere are trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide. Java, Oracle, Oracle Solaris, PeopleSoft, Siebel, Sun, WebLogic, and ZFS are trademarks or registered trademarks of Oracle and/or its affiliates in the United States and other countries. SPARC is a registered trademark of SPARC International, Inc. in the United States and other countries. Products bearing the SPARC trademarks are based on an architecture developed by Oracle Corporation. OpenLDAP is a registered trademark of the OpenLDAP Foundation. HP is a registered trademark that belongs to HewlettPackard Development Company, L.P. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. MySQL is a registered trademark of MySQL AB in the United States, the European Union and other countries. Novell and eDirectory are registered trademarks of Novell, Inc., in the United States and other countries. VMware, ESX, ESXi, vSphere, vCenter, vMotion, and vCloud Director are registered trademarks or trademarks of VMware, Inc. in the United States and/or other jurisdictions. Sybase is a registered trademark of Sybase, Inc. The X Window System and UNIX are registered trademarks of The Open Group. Mozilla and Firefox are registered trademarks of the Mozilla Foundation. IOS is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. Apple, iPad, iPhone, Mac OS, Safari, Swift, and Xcode are trademarks of Apple Inc., registered in the U.S. and other countries. Ubuntu is a registered trademark of Canonical Ltd. Symantec and Veritas are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. OpenSUSE, SUSE, and YAST are registered trademarks of SUSE LCC in the United States and other countries. Citrix, AppFlow, NetScaler, XenApp, and XenDesktop are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the United States Patent and Trademark Office and in other countries. PostgreSQL is a registered trademark of the PostgreSQL Global Development Group. MariaDB is a trademark or registered trademark of MariaDB Corporation Ab in the European Union and United States of America and/or other countries. Intel, Itanium, Pentium, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries. Debian is a registered trademark of Software in the Public Interest, Inc. OpenStack is a trademark of the OpenStack Foundation. Amazon Web Services, the "Powered by Amazon Web Services" logo, and "Amazon RDS" are trademarks of Amazon.com, Inc. or its affiliates in the United States and/or other countries. Infobright, Infobright Community Edition and Infobright Enterprise Edition are trademarks of Infobright Inc. POLYCOM®, RealPresence® Collaboration Server, and RMX® are registered trademarks of Polycom, Inc. All other marks and names mentioned herein may be trademarks of their respective companies.

 

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