Attempting to protect a VMware VM with Agentless protection fails with error:
"Validation has failed. Machine is paired to another Core. Protection is not allowed. "
The VMware VM was previously protected by another Rapid Recovery Core and not removed from protection. The VMs .vmx file still contains the Core ID of the old Core.
"ddprr-apprecovery-core-id = "
Example;
On Rapid Recovery Core 6.3 or later,
From Core Console, navigate to the vCenter/ESXi host
Click on 'Virtual Machines' > "..." > Protect
The 'Protect Multiple Machines Wizard' will open up.
Tick the checkbox 'Protect machine if it is paired with a different Core'
You can now proceed to add the VM into protection.
On Rapid Recovery Core 6.2.1 or older
Upgrade the Core to 6.3 or newer and perform steps above. Or manually clear out the Rapid Recovery Core ID from the .vmx by performing below steps. Below steps will require the VM to be powered off and changes be done to the Virtual machines .vmx file.
1. Shutdown the VM in question
2. Download the Virtual machines .vmx file from the VMware datastore
3. Unregister the VM in VMware
4. Open the .vmx file in a text editor, i.e Notepad++
5. Find and remove the line "ddprr-apprecovery-core-id = xxxxx-xxxxx-xxx" that contains the Rapid Recovery Core ID.
6. Save the changes
7. Replace the .vmx file in the datastore with the edited version.
8. Register the .vmx file
9. Power on the VM
10. Add the VM into Agentless protection on the new Core.
Steps that can be taken to prevent this Error:
1. Remove the Virtual Machines from protection on the Old Core, before protecting the Virtual Machines on the new Rapid Recovery Core, when possible.
Removing the Agentless protected VMware VM from protection, will remove the Core ID from the Virtual Machines .vmx file. As long as the Rapid Recovery Core is able to communicate with the VMware host.
2. If migrating from one Core to another. Backup the Core Settings on the old Core and Restore it on the new Core. The Core Settings contains the Core ID, and the new Core would be using the same Core ID when the settings are moved across.
Core | Settings | Backup Settings
Restore the Core settings on the new Core.
Core | Settings | Restore Settings
Add in the VMs into protection on the new Core.
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