Each subscription has an associated owner and the email address for that user has be listed under Subscription Owners:
- Log in to On Demand as a user with the permission setting "Can Create and Delete, and Assign Access Control Roles"
- Select the appropriate Organization
- In the side navigation panel, Select settings
- Click the Subscriptions tab
- Click Shared Subscriptions
- If the Subscription Owners email address is not listed, type the email address of the Subscription Owner and click Request.
NOTE: Once the Subscription owner accepts the request, all subscriptions associated with that email address will be assigned to the Organization. Adding a subscription owner to the Subscription Owners list does not add the user to the organization. A subscription owner does not have sign in capability or any other permission settings. To add a user to an Organization, and assign roles to that user, please see the 'Adding users to an organization' section of the On Demand Global Settings User Guide: