-
Titel
How to troubleshoot ODM Directory Sync password sync issues -
Beschreibung
How to troubleshoot On Demand Migration (ODM) Directory Sync password sync issues -
Lösung
The following steps will take you through the flow of the ODM Directory Sync password sync process:
Note: First step is to ensure that an ODM Directory Sync workflow with at least Read and Match steps have been run to successfully match the users whose passwords will be synced.1.) Navigate to the source PDC Emulator | C:\Windows\BTPass | Sort by date modfied and review the pwlistener logs. In the source environment, the logs will show a "GET" operation for a user when ODM has detected a password change:
2.) Since the BTPass service was able to successfully "GET" the user's new password (no errors), then the next step is to go in to the ODM Directory Sync portal | Environments and review the Password Logs for the source environment:
Here is an example of successful source environment Password Log:
3.) Next we will review the target environment Password Logs:
Here is an example of successful target environment Password Log:
4.) Now that we know that the "changeset" was successfully written to the target agent (no errors), we can review the target BTPass pwlistener logs by navigating to C:\Windows\BTPass on the PDC Emulator in the target environment:
The log above indicates that users new password was successfully set on the target environment PDC Emulator and is now in effect. This concludes the ODM Directory Sync password sync flow.