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Titel
Binary Tree Power365 mail migration. Account is stuck in Preparing status -
Beschreibung
BTP365 mail migration. Account is stuck in Preparing status. This is affecting existing and new accounts. Project is long running and configured correctly. Service accounts are excluded from MFA and Conditional Policies. -
Ursache
The issue found to be caused by expiration of Microsoft refresh token, which was assigned to BT service user BinaryTreePowerShellUser.
This can be seen in Azure AD login failures, non-interactive logins. -
Lösung
The following steps were taken to resolve the issue:
- BinaryTreeCDS and BinaryTreePowerShell users were deleted from Azure
- Reconnect was issued and Discovery initiated
- Product Team was involved to delete the expired refresh token
- another Discovery was initiated and that resolved the issue -
Weitere Informationen
Azure refresh token is having 90 days lifecycle, so if service user is not being utilized during this time, it'll expire and cause such issue