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Titel
Shortcuts for archived messages do not contain e-mail body text -
Beschreibung
Shortcuts created my Metalogix Archive Manager for Exchange are created with no body text -
Ursache
After an email has been archived as a delayed shortcut, certain metadata is added to the email. This is necessary to ensure that Metalogix Archive Manager can identify this email as a delayed shortcut.
If a delayed shortcut email is changed before the email is converted into a standard shortcut, another version of this email is created in Metalogix Archive Manager.
When converting the delayed shortcut into a standard shortcut, a problem can occur when referring to the additionally generated version. This will result in a missing body text for affected emails.
This has been recognized as a problem with Archive Manager 8.2.0.274
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Lösung
To prevent this from occurring please upgrade to the latest version of Metalogix Archive Manager Exchange Edition. Information about upgrading can be found here:
https://support.quest.com/metalogix-archive-manager-for-exchange/kb/319515/known-issues-with-metalogix-archive-manager-8-2-0-274-319515-
If you have shortcuts with empty body text please open a case for support so we can assist in making corrections to the database