A new Change Auditor License is applied to the Change Auditor Coordinator but some ChangeAuditor Agents do not show the license as applied (4312893)

A new Change Auditor License is applied to the Change Auditor Coordinator but some ChangeAuditor Agents do not show the license as applied

In a Change Auditor installation with multiple Change Auditor Coordinators, a new Change Auditor license is applied to a Change Auditor Coordinator but some ChangeAuditor Agents does not show the license as applied.

The license was applied to one ChangeAuditor Coordinator when multiple ChangeAuditor Coordinators are in the ChangeAuditor Installation.

ChangeAuditor licenses should be applied to all ChangeAuditor Coordinators in the ChangeAuditor Installation.

WORKAROUND

Add all new Change Auditor licenses to each ChangeAuditor Coordinator in the installation. License can be added using the instructions in the following article:

 

• https://support.quest.com/kb/4255440/how-to-apply-new-license-files-to-change-auditor

 

STATUS

Enhancement request number TF00456997 has been submitted to Development for consideration in a future release of Change Auditor. The new enhancement would require a new Change Auditor license to be applied to only one Change Auditor Coordinator.

 

TF00456997