Archive Manager Data Load Service or Archive Manager Exchange Store Manager reporting an error: "Exception has been caught - moving file" "System.IO.IOException: The file exists" (4306655)

Archive Manager Data Load Service or Archive Manager Exchange Store Manager reporting an error: "Exception has been caught - moving file" "System.IO.IOException: The file exists"

The following error is logged to the ArchiveManager event log by the Dataloader service for every exported item it attempts to upload to the Archive Manager database:

Exception Source: mscorlib
Exception Type: System.IO.IOException
Exception Message: The file exists.
Exception Target Site: WinIOError
Exception Type: System.IO.IOException
Exception Message: The file exists.

Similar errors may be seen in the DataLoader log (DL.wlog).

2018-07-26 04:10:32,519 [6] ERROR DataLoader - {{9de3c5b4-b46a-4bec-8555-e5bc32b589cf}} FL.2: Exception has been caught - moving file C:\Quest\ArchiveManager\Export\\b5835ce9-c36b-750e-2b37-6291509d0b2f.xml to error folder.

This error can be caused when the temp directory for the ArchiveMgr_Journal is full.

Download and install the Hotfix for your corresponding version located here:

 

5.4

AM-5.4.0.1026 - DL Clean Temp Files HF

5.5

AM-5.5.0.236 - DL Clean Temp Files HF

 

Note: After you install the hotfix you may move any .XML files that are located in the Error folder to the Export Folder for processing by the DataLoader Service. 

 

 

TF00780790