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Titel
Service Desk only winmail.dat is attached to Tickets via email -
Beschreibung
Tickets created or modified through email that have attachments, such as PDF, CSV, TXT, etc., only have winmail.dat files attached to them. The attachment sent to the Service Desk queue is missing. -
Ursache
winmail.dat indicates that the mail sent to the KACE Appliance is in RTF (rich text format) and either the client application (Outlook) or the Exchange server are set to always send RTF encoded emails to the KACE Appliance.
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Lösung
Modify the settings on both Exchange and Outlook to send email in either HTML or plain text.