A new Oracle agent cannot be added. The FglAM and host Oracle server is located in a country that does not use the English US character set.
An error message similar to the following appears in a UI popup and in the installer log.
ERROR [ConnectionManagementThread- [OraclePool-Oracle-Installer-foglight] - [Fri Dec 24 11:58:52 BOT YYYY] [OracleProfile {host = 'HOSTNAME', service = ' SERVICENAME ', username ='USERNAME', asSysDBA = false, ports =' 1521 ', useSSL = false}]] com.quest.qsi.fason.framework.connections.jdbc.JDBCConnectionImpl - Failed to create new connection. [OracleProfile {host = 'HOSTNAME', service = 'SERVICENAME', username = 'USERNAME', asSysDBA = false, ports = '1521', useSSL = false}]
java.sql.SQLException:
ORA-00604: Recursive SQL level 1 error occurred
ORA-12705: Unable to access NLS data files or invalid environment specified
To override the OS locale
1). Edit the baseline.jvmargs.config file on the Foglight Agent Manager in {fglam}\state\default\config
2). Add entries similar to the following
vmparameter.0 = "-Doracle.jdbc.timezoneAsRegion=false";
vmparameter.1 = "-Duser.language=en";
vmparameter.2 = "-Duser.language.format=en";
vmparameter.3 = "-Duser.country=US";
vmparameter.4 = "-Duser.country.format=US";
vmparameter.5 = "-Duser.region=US";
(the values .0 through .5 should be incremental additions higher than values already in the file)
3). Save the changes
4). Restart the FglAM
5).Attempt to add the Oracle agent again
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