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Titel
For OOTB ServiceNow (SNOW) Integration, will the corresponding SNOW incident be closed once the Foglight alarm is cleared? -
Beschreibung
For OOTB ServiceNow (SNOW) Integration, will the corresponding SNOW incident be closed once the Foglight alarm is cleared (either auto-cleared or manually) or does someone have to go into the SNOW interface to close/cancel the incident? -
Lösung
If the alarm is cleared/closed Foglight , there is no impact in SNOW but if incident is canceled/closed in SNOW then Foglight will auto synchronize with it.