Support Portal utilizes several third-party services and content delivery networks (CDNs) to provide core functionality such as video playback, bot protection, authentication, analytics, and user experience enhancements. Navigating the site within secured networks, firewalled environments, or restricted proxy infrastructures should ensure that outbound HTTPS access is permitted to the domains listed below.
Blocking access to any required service may result in degraded functionality, including unavailable video content, failed user validations, authentication issues, missing assets, or inability to communicate with external systems.
| Service | Purpose | Domain |
|---|---|---|
| Quest Identity Broker | Quest Identity Broker (QIB) is a SaaS based authentication and authorization system providing features including Single-Sign-On (SSO) | id.quest.com/auth |
| Quest Eloqua Content Delivery Network (CDN) | Quest Content Delivery Network (CDN) | s1009272243.t.eloqua.com img04.en25.com |
| Coveo | Coveo is a search engine that delivers personalized content to help users instantly find the exact information they need. | *.cloud.coveo.com |
| Brightcove Platform | Video hosting, streaming, playback services, and associated APIs. | *.brightcove.com *.brightcove.net *.brightcovecdn.com |
| Google Tag Manager (GTM) | GTM is used to add and manage marketing and tracking measurements for Google Analytics. | googletagmanager.com tagmanager.google.com |
| Google Analytics 4 (GA4) | GA4 tracks how visitors interact with the Support site, showing what pages they visit, they click on, and where users come from. | www.google-analytics.com *.google-analytics.com *.analytics.google.com *.googlesyndication.com |
| Google Static Resources | Delivery of JavaScript, images, and supporting resources also required by reCAPTCHA. | www.gstatic.com |
| Google reCAPTCHA | Bot protection and human verification for application forms and user interactions. | www.google.com www.recaptcha.net www.gstatic.com apis.google.com |
| Google Fonts | Web font stylesheet delivery. | fonts.googleapis.com |
| Google Font Assets | Web font file delivery. | fonts.gstatic.com |
| Google Geolocation API | Google Geolocation API | googleapis.com |
| OneTrust Cookie | OneTrust helps manage user privacy choices, such as giving website visitors a simple pop-up banner to accept or block tracking cookies. | *.cookielaw.org *.onetrust.com |
| New Relic (bam.nr-data.net) | This is an endpoint domain used by New Relic, an application performance monitoring (APM) company. | bam.nr-data.net |
| Maven AGI / AskQ | Support AI chatbot system implemented against the Maven AGI platform used as part of both on site chat and case deflection. | askq-chat.quest.com askq-instant-answers.quest.com |
| cdnjs - Cloudflare | Open-source Content Delivery Network (CDN) | cdnjs.cloudflare.com |
| RawGit | Open-source Content Delivery Network (CDN) | rawgit.com |
| jsDelivr | Open-source Content Delivery Network (CDN) | cdn.jsdelivr.net |
| jQuery | Open-source Content Delivery Network (CDN) | code.jquery.com |
| YouTube | YouTube integrations are mostly used by third parties. | *.youtube.com |
