Quest Software stopped selling the DL line of appliances on 30-April-2018. This article offers some suggestions on how to handle your DL Appliances as they reach their end of life.
DL Appliances reach their end of life 5 years after date of purchase. As a reminder, the final end of life dates for each appliance line are:
The options available for a DL Appliance depend on a few factors. Have the answer to these questions ready:
We'll split the options into 2 groups: options that are available when a DL is less than 5 years old, and those that don't have a time limit.
Options for DL Appliances under 5 years old
Support for a DL Appliance can be extended up to 5 years from the date of purchase. If you have a DL Appliance that is less than 5 years old, you can extend the support contract to a maximum of 5 years from the date of purchase. If the support contract lapses, you can still extend the contract to a maximum of 5 years from the date of purchase, but you will have to pay for period of time that the maintenance had lapsed.
If you have a DL Appliance that is under an active support contract, depending on the specific model, you may be able to expand its data capacity. Some DL Appliance models can be expanded with an add-on license. Other models of DL Appliance can be expanded with an add-on license and an expansion shelf. Some DL Appliance models cannot be expanded. Check with Quest Software sales if you wish to expand your capacity.
If you have a DL Appliance that is under an active support contract, you may swap the license to a generic Rapid Recovery software license. This allows Rapid Recovery to run on the DL appliance or be moved to any generic hardware. It also means Quest Software will extend the Rapid Recovery software support beyond the DL Appliance end of life dates. Hardware support will not be extended beyond the end of life dates. Contact Quest Software Sales to inquire about a license swap.
Options for DL Appliances that are over 5 years old
If a DL Appliance is over 5 years old and not under an active support contract, you can choose from the following options:
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