To resolve this issue carry out the following changes:
The Domino server being used by the Application should be configured as described here (Start in the Domino Administrator client):
- Click the Configuration tab, then click Server, then Configurations.
- Select the server from the list, and click Edit Configuration.
- Click the MIME tab.
- Click the Conversion Options tab, and then the Outbound tab.
- Set the Message content field to: Create multi-part alternative including conversion and encapsulation.
- Save and Close the Configuration document
Reload the router configuration to apply the new configuration changes.
Additional Information:
Some environments function correctly with only the Domino server configuration described above. But others, depending on the location of the message conversion and other environmental factors, may also require updating the Notes client configuration via a Policy
If Outlook recipients do not receive Active Mail attachments: Confirm the proper conversions within Notes (.OND attachments). Typically this occurs on the Domino server, but you can use this procedure to force the Notes client conversion as well. To configure Notes clients for Active Mail features, beginning in the Domino Administrator:
1. Click the Configuration tab.
2. In the Tools sidebar at right: Select Policies, and then Create.
3. In the Create New Policy dialog box: Click the Settings radio button, then select Desktop from the drop-down list box, click OK, and enter a name for the new policy on the Basics tab.
4. In the Desktop Settings screen: Click the Mail tab.
5. Under MIME Settings: In the drop-down list for Format for messages to Internet addresses which cannot be found when message is sent, select Notes Rich Text format. Then click Save & Close.
6. Back in the Configuration tab, under Tools | Policies in the navigation sidebar at right: Select Create.
7. In the Create New Policy dialog box: Click the Settings radio button, then select Security from the drop-down list box, click OK, and name the new policy on the Basics tab.
8. In Security Settings: Click the Execution Control List tab.
9. Change the Update Frequency to your preference, either Once daily or When Admin ECL Changes. Then click Save and Close.
10. Create a policy document that will push out the workstation updates:
- In Domino Administrator: Click the Configuration tab.
- In the navigation sidebar at right: Select Tools | Policies, and then Create.
- In the Create New Policy dialog box: Click the Policy radio button, click OK, and name the new policy on the Basics tab.
- Under Basics, set Policy type to your preference, either Organisational or Explicit Users. (Note: If using Explicit Users, the Policy must be assigned in the person document for each appropriate user.)
- In the Setting Type/Setting Name section, set the Desktop and Security fields to the Desktop and Security policy you've already created.
- Click Save & Close.
11. Each Notes client must be restarted for these changes to take effect.