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Title
The Package fails to import -
Description
A red X is displayed when you attempt to import the package.
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Cause
View the log file for the package (right-click, View Log) and look at the error message. Most of these messages will be self-explanatory. E.g. It failed to log into the virtual machine. In this case you should check that the virtual machine username and password are correct in the ChangeBASE options.
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Resolution
VIX Errors
VIX is used by ChangeBASE to interact with the virtual machine. If the ChangeBASE log file contains VIX errors then the following may help with troubleshooting:
http://www.vmware.com/support/developer/vix-api/vix17_reference/errors/errorsList.html
User Context
Ensure that both ChangeBASE and VMware are running in the same context. One thing to check is that VMware is not running with the Run As Administrator setting. Right click on the shortcut properties and view the Application compatibility tab. Ensure that the Run As settings are not set.
Software on the VM causing issues
If the log file shows that the import process repeatedly fails at the same point for different packages, and ChangeBASE has already created the MSI then the issue is likely to be caused by a package killing the process. This can be caused by AntiVirus Software or packages like VMSphere on the host machine.