Return
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Title
Error:" Licensing information not found" -
Description
When starting ChangeBase the following error is received "Licensing information not found". -
Cause
The "Licensing information not found" error can be caused by changing the location where ChangeBASE is installed, and having made multiple installation attempts, without fully clearing out pervious installs. -
Resolution
In addition to uninstalling ChangeBase from the control panel, the following steps should also be taken to ensure a clean reinstallation.
- Backup and delete any databases created previously in SQL Management Studio.
- On both clients and server delete the "ChangeBase" folder located in the C:\ProgramData\ directory.
- On the machine where pervious user information was installed delete the "Dell_Inc" folder located in C:\users\<username>\AppData\Local.