Return
-
Title
Change Auditor Coordinator service and tray icon is missing after new installation of ChangeAudit -
Description
Setup is completed, but the Change Auditor Coordinator service and tray icon is missing after new installation of ChangeAuditor.
-
Cause
We have seen in few cases, this may have been caused by User Account Control settings on the Windows Server.
-
Resolution
To resolve this issue:
1) Uninstall the current installation of the Quest ChangeAuditor Coordinator from 'Add / Remove Programs' or 'Programs and Features'.
2) Reboot the host if possible to ensure that all uninstallation changes are committed.
3) Right-click on the 'Autorun.exe' and choose 'Run as Administrator'.
4) Complete the setup again using the same settings -- the account you are logged in with should be a Domain Administrator at the time of installation.