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Title
Agent install error, "Error 1402. Could not open key: UNKNOWN\Components\GUID\GUID\ -
Description
When attempting to upgrade or install ChangeAuditor Agent via the MSI you recieve the following warning and then the installer rolls back:
"Error 1402. Could not open key: UNKNOWN\Components\GUID\GUID. Verify that you have sufficient access to that key, or contact your support personnel.
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Cause
The logged on user does not have access to the key specified under:
HKLM|SOFTWARE|Microsoft|Windows|CurrentVersion|Installer|UserData|S-1-5-18|Components|
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Resolution
1. Navigate to the key via regedit under HKLM|SOFTWARE|Microsoft|Windows|CurrentVersion|Installer|UserData|S-1-5-18|Components|GUID|GUID
2. Confirm you recieve access denied pop-up box when selecting the key similar to:
"GUID cannot be opened. An error is preventing this key from being opened. Details: Access is denied."
3. Right-click and select 'Permissions' on HKLM|SOFTWARE|Microsoft|Windows|CurrentVersion|Installer|UserData|S-1-5-18|Components|GUID
4. Click 'Advanced' and select the 'Owner' tab. Take ownership of the key with logged on user. Click 'Apply'
5. Click 'Permissions' and uncheck/disable 'Included inheritable permissions from this object's parent'. Click 'Apply'
6. Check/enable 'Included inheritable permissions from this object's parent'. Click 'Apply'. The key should now inherit the correct permissions
7. Repeat steps 4-6 on the child keys under this container for any additional keys referenced in the installer warnings
Note: These steps may need to be repeated for multiple keys (10-15 unique keys has been observed) referenced by Agent installer but eventually the installation will complete.
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Additional Information
Dell Software does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986 “Description of the Microsoft Windows registry” at Microsoft Support.