When attempting to connect to a Change Auditor Coordinator, the following is displayed on the login screen of the Change Auditor Client:
The formatter threw an exception while trying to deserialize the message: There was an error while trying to deserialize parameter http://tempuri.org/:PingResult. The InnerException message was 'Expecting state 'Element'.. Encountered 'Text' with name '', namespace ''. '. Please see InnerException for more details.
The Change Auditor Client is attempting to connect to a Change Auditor Coordinator which is version 6.9.1 but the Change Auditor Client is a lower version.
Error in deserializing body of reply message for operation 'Ping'. The value '' cannot be parsed as the type 'Boolean'.
Change Auditor Client and Coordinator versions must be the same. Verify if a lower Change Auditor Client version is installed by checking "Control Panel | Programs and Features". Upgrade the Change Auditor Client as to the same version as the Change Auditor Coordinator.
Enhancement request number TF00679127 has been submitted to Development for consideration in a future release of Change Auditor. The enhancement will improve the error message displayed in the Change Auditor Client.