Return
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Title
ODM/P365 CDS: Teams and Groups migration missing owners and members -
Description
We have one team completed the object cutover, but the full membership did not sync. There are 4000+ source members, and only 2500 members in the target object. 30 owners in source and 10 owners in the target. This looks like a cloud to cloud migration We cannot find any errors. Why didn't all the members sync to the target -
Cause
It does not look like the local to cloud sync is working properly in Target environment. The team and group is missing properly populated attribute values. -
Resolution
Go through the metaverse logs and determine why the accounts are not syncing from AD to Cloud.
Once the account (Team) on-prem to cloud syncs are fixed (testing one account), then proceed to the following steps:
- Force a full sync of the target on-prem to cloud to force the the objects to be properly updated in the cloud.
- From P365 Dirsync, go into both the target and cloud Target Environments, Check the box for "Reconcile on next Read'
- Run Workflows to Read, Match, Stage & Write.
- When workflow completes , check the target team object in ODM or P365 to verify all members have synchronized.
Contact support if there is still an issue. We will be happy to assist.