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Displaying 1-25 of 72
How to download a product (103263)

How to download a product. Go to the Support Portal Either “Sign In” if you have already registered in the portal, or click here to register. Next, enter the product name in the “Enter your product to find support” section, select the product and click the "Go" button. ...

Product(s): Active Administrator, Recovery Manager for AD Forest Edition, GPOADmin...
Last Updated On: 9/5/2017
(0 Ratings) 8961 views
How to force a machine to check in and update hardware and software inventory (228602)

How to force a machine to check in and update hardware and software inventory on the fly. Restart the AM Client Agent.

Product(s): Asset Manager
Last Updated On: 4/23/2017
(0 Ratings) 119 views
How to subscribe to RSS Feeds/Product Notifications (102751)

How to subscribe to RSS Feeds/Product Notifications to opt into support notifications to receive emails about the latest software patches, version releases, and updates to our Knowledge Base. What Is RSS? (Really Simple Syndication ...

Product(s): Active Administrator, Privilege Manager for Windows, vWorkspace, Asset...
Last Updated On: 4/20/2017
(1 Ratings) 13928 views
SQL timeouts with large numbers of licensed users and computers. (136960)

SQL timeouts with large numbers of licensed Microsoft Office 2010 Standard users and computers. Resolved by released version\build 9.5.0.1421. Version build can be downloaded by opening up the Administrator module ...

Product(s): Asset Manager
Last Updated On: 4/11/2017
(0 Ratings) 1493 views
How to delete a computer asset and remove all associated data (227906)

How to delete a computer asset and remove all associated data. Within SQL Management Studio, right click the Asset Manager database name and select "New Query". Execute the query below, changing the “Computername” to the Computer that should be deleted. ...

Product(s): Asset Manager
Last Updated On: 4/3/2017
(0 Ratings) 115 views
How to manually download and import the software DNA database (102307)

Asset Manager is installed on a server that does not have Internet access and needs to obtain a copy of the latest software DNA database. Asset Manager server does not have Internet access. Step 1 - Contact Support to download the latest software DNA database. ...

Product(s): Asset Manager
Last Updated On: 2/3/2017
(1 Ratings) 3774 views
Why isn’t Windows Server 2000 supported by the agent? (133297)

Why isn't Windows Server 2000 supported by the Asset Manager agent? The reason why Windows 2000 is not supported is due to "End of life" from Microsoft. The Asset Manager service agent depends on minimum .Net 3.5 installed on the Server. ...

Product(s): Asset Manager
Last Updated On: 2/3/2017
(0 Ratings) 1680 views
Opening the Asset Manager site on Chrome or Firefox (195505)

When opening the Asset Manager web site using Google Chrome or Mozilla Firefox, a message appears stating that "You need to change a setting in your browser". Asset Manager does not currently support Google Chrome or Mozilla Firefox web browsers. ...

Product(s): Asset Manager
Last Updated On: 2/3/2017
(0 Ratings) 947 views
Linux scripts for data collectors not available (185609)

Data Collectors are made available within Asset Manager using scripts that contains methods and functions specific to different devices and operating systems. After installing Asset manager and applying the new license file, the scripts may not be found in the installation folder. ...

Product(s): Asset Manager
Last Updated On: 2/3/2017
(0 Ratings) 996 views
License dashboard does not show correct options or information on License tab (195876)

After installing Asset Manager, no options are enabled in the Asset Manager Configuration tool. A license code or serial number has been applied instead of the license key for Asset Manage. Locate the email sent from Licensing ...

Product(s): Asset Manager
Last Updated On: 2/3/2017
(0 Ratings) 1124 views
How to reinstall Asset Manager if previous installation or upgrade failed (SL4560)

How to reinstall if previous installation or upgrade failed and Asset Manager console will not open. After upgrading to Asset Manager 9.x, or if there was a failed installation of Asset Manager, attempting to open up the console ...

Product(s): Asset Manager
Last Updated On: 2/3/2017
(0 Ratings) 2892 views
None of 1300 workstations are reporting in after 9.5 upgrade (132448)

After upgrading to Asset Manager 9.5, no computers "report in" to the Asset Manager | Computers tab. Only the server where Asset Manager is installed is populated. The default path for locating the Asset Manager Configuration has changed. ...

Product(s): Asset Manager
Last Updated On: 2/3/2017
(0 Ratings) 1634 views
Unable to remove software license from Asset Manager Discovery Edition (219314)

Using Asset Manager Discovery Edition. Added a license to a piece of software in Asset Management, and now unable to remove this license. There is no "remove license" option. IMPORTANT: Make a backup of the Asset Manager database before running the delete queries. ...

Product(s): Asset Manager
Last Updated On: 1/4/2017
(0 Ratings) 274 views
How to find the product license details for Asset Manager (214758)

How to locate and view the product license details in version 9.x. Launch the Asset Manager Configuration. Select the "License Key" tab to view the details.

Product(s): Asset Manager
Last Updated On: 11/8/2016
(0 Ratings) 699 views
Is Windows 10 supported by Asset Manager (200916)

When opening the Asset Manager console in a browser on a Windows 10 workstation or laptop, the web page is empty. Versions of Asset Manager including release 9.6 do not support Windows 10 operating system or the Edge browser. ...

Product(s): Asset Manager
Last Updated On: 5/16/2016
(0 Ratings) 893 views
'License' tab is missing when assets is allocated to a computer (202355)

In Asset Manager, when software license assets are displayed by 'user' the 'Licenses' tab is displayed. The 'Licenses' tab is not shown when showing assets assigned to a specific computer. WORKAROUND. None. STATUS. ...

Product(s): Asset Manager
Last Updated On: 5/16/2016
(0 Ratings) 1001 views
Unknown error has occurred "Unknown server tag 'dx:ASPxLoadingPanel" (195875)

Asset Manager is installed and licensed, however, attempting to open the dashboard returns message. "An error has occurred. We are sorry for the inconvenience. Error description: Unknown server tag 'dx:ASPxLoadingPanel. ...

Product(s): Asset Manager
Last Updated On: 4/22/2016
(0 Ratings) 1068 views
Values missing or unexpected column headinst appear from custom reports (184305)

Reports that have worked reliably begin to show unexpected column headings, or data which was previously present in the report is now missing. The definition for the custom report has become corrupted during an upgrade of the Asset Manager database ...

Product(s): Asset Manager
Last Updated On: 4/22/2016
(0 Ratings) 899 views
Prerequisite Check - "IIS - .NET 3.5 WCF HTTP and Non-HTTP Activation not installed" (185567)

When installing Asset Manager, the message is received during the check for prerequisites: "IIS - .NET 3.5 WCF HTTP and Non-HTTP Activation not installed". The Windows Communication Foundation (WCF) services are not enabled in the operating system. ...

Product(s): Asset Manager
Last Updated On: 4/22/2016
(0 Ratings) 992 views
What are the supported browser platforms for Asset Manager? (195679)

The Asset Manager Console is presented to the user via a browser on the intranet. The default browser is Internet Explorer (IE). Are other browser applications supported? The browser service is dependent upon Microsoft Internet Information Services (IIS). ...

Product(s): Asset Manager
Last Updated On: 4/20/2016
(0 Ratings) 884 views
How to get a product walkthrough (100276)

How to get a product walkthrough. Contact a Sales Representative for more information at (800) 306 - 9329 or Product Questions and Sales.

Product(s): Active Administrator, vWorkspace, Asset Manager, Security Explorer...
Last Updated On: 4/15/2016
(1 Ratings) 10148 views
Ability to parse the serial number of Dell machines and return the Sales and Warranty information (195642)

Automatic data collection creates an asset database for the site. Can Asset Manager automatically collect and parse the serial numbers of Dell computers and add this information to the asset data? Currently, there is no way ...

Product(s): Asset Manager
Last Updated On: 4/16/2016
(0 Ratings) 910 views
"Error: [DataBaseName] is not a valid LicenseWatch database. Invalid version number" (144789)

When installing Asset Manager, an error is encountered: "Error: [DataBaseName] is not a valid LicenseWatch database. Invalid version number". The database was created using SQL Management Studio and the expected table structure is not found by Asset Manager. ...

Product(s): Asset Manager
Last Updated On: 3/30/2016
(0 Ratings) 1703 views
After installation the Admin site does not load on the AM server or a windows client. (156178)

After installation and configuration the Admin site does not load on the AM server or from a windows client. Re-run the configuration tool and change SQL authentication to SQL SA account. Change to SA in the configuration tool database tab. ...

Product(s): Asset Manager
Last Updated On: 3/31/2016
(1 Ratings) 1277 views
Third party integration support for Asset Manager (188598)

What third party solutions, providers, collectors and applications are supported by Asset Manager? Definitions: Inventory and usage/metering data - Inventory data is used for identifying installed software/hardware. Inventory ...

Product(s): Asset Manager
Last Updated On: 3/28/2016
(0 Ratings) 973 views