Issue
The EV Collector module, and/or the Exchange Import module may log a MAPI_E_FAILONEPROVIDER error message such as this:
2014-11-19 15:32:47Z|2777| 78|ERROR| ConnectMailbox|Error while connecting to the mailbox Redemption.RDOStore GetSharedMailbox(System.Object) Error in IMAPISession::OpenMsgStore(pbExchangeProviderPrimaryUserGuid): MAPI_E_FAILONEPROVIDER ulVersion: 0 Error: Microsoft Exchange is not available. Either there are network problems or the Exchange computer is down for maintenance. Component: Microsoft Exchange Information Store ulLowLevelError: 2147746069 ulContext: 1318 at Redemption.IRDOSession.GetSharedMailbox(Object NameOrAddressOrObject) at ArchiveShuttle.Modules.ExchangeLibrary.Connection.MailboxConnectionBase.GetSharedMailbox(IRDOAddressEntry addressEntry, MailboxType mailboxType) at ArchiveShuttle.Modules.ExchangeLibrary.Connection.MailboxConnectionBase.ConnectMailbox(String legacyExchangeDN, MailboxType mailboxType) 2014-11-19 15:32:47Z|2777| 78|ERROR| CollectShortcutsStatusForSingleArchive|Error while trying to collect shortcuts Redemption.RDOStore GetSharedMailbox(System.Object) Error in IMAPISession::OpenMsgStore(pbExchangeProviderPrimaryUserGuid): MAPI_E_FAILONEPROVIDER ulVersion: 0 Error: Microsoft Exchange is not available. Either there are network problems or the Exchange computer is down for maintenance. Component: Microsoft Exchange Information Store ulLowLevelError: 2147746069 ulContext: 1318 at Redemption.IRDOSession.GetSharedMailbox(Object NameOrAddressOrObject) at ArchiveShuttle.Modules.ExchangeLibrary.Connection.MailboxConnectionBase.GetSharedMailbox(IRDOAddressEntry addressEntry, MailboxType mailboxType) at ArchiveShuttle.Modules.ExchangeLibrary.Connection.MailboxConnectionBase.ConnectMailbox(String legacyExchangeDN, MailboxType mailboxType) at ArchiveShuttle.Modules.ExchangeLibrary.Connection.PrimaryMailboxConnection..ctor(String legacyExchangeDN) at ArchiveShuttle.Module.EVCollectorModule.Wrapper.MapiWrapper.ScanMailboxForShortcuts(String legacyMbxDn, String vaultId, Guid contid) at ArchiveShuttle.Module.EVCollectorModule.EvItemsGatherer.CollectShortcuts(EVArchive archive) at ArchiveShuttle.Module.EVCollectorModule.EvItemsGatherer.CollectShortcutsStatusForSingleArchive(EVArchive archive) 2014-11-19 15:32:47Z|2777| 78|TRACE| .ctor|>> SetCommandResult
Solution
When troubleshooting it might be observed that the MAPI profile appears to be correct; it opens Outlook with no prompts and goes into the service account mailbox. Opening the specified user mailbox may also work, as will browsing for items.
In this situation, a reboot of the server running the module may resolve the issue.
Note: The error is only useful/concerning if shortcut filtering is required.
