Certain messages cannot be retrieved from Archive Manager using any method. When an attempt is made an error similar to the following example will be logged in the website.log file:
ERROR WWW.ViewMessage [1515971446-728026528-1-0x0] Failed to load page
System.ArgumentException: File 'C:/Documents%20and%20Settings/username' referenced in <IMG> tag does not exist
at AfterMail.WebService.BusinessLayer.RetrievalHelper.ParseSourImgTag(String tag, String messageCheckSum, Int32& nextImageNumber)
at AfterMail.WebService.BusinessLayer.RetrievalHelper.ParseImageSourHtml(String html, String messageCheckSum)
at AfterMail.WebService.BusinessLayer.RetrievalHelper.ProcessBody(Message m, DataRow drMessage, List`1 processAdditionalFormats)
at AfterMail.WebService.BusinessLayer.RetrievalHelper.MessageRetrieve_Internal(String checkSum, Boolean distributed, Boolean base64EncodeOutput, List`1 bodyFormats, Boolean wantExtraProps, Boolean performAudit)
at AfterMail.WebService.BusinessLayer.RetrievalHelper.MessageRetrieve(String CheckSum, Boolean distributed, Boolean base64EncodeOutput, List`1 bodyFormats, Boolean wantExtraProps, Boolean performAudit)
at Quest.AM.UI.Website.ViewMessageController.getMessageByCheckSum(String checksum)
at Quest.AM.UI.Website.ViewMessageController.get_Message()
at Quest.AM.UI.Website.ViewMessage.Page_Load(Object sender, EventArgs e)
The message contains an image tag reference to a local file, e.g. C:/Documents and Settings/username
Install hotfix from SOL91172