After upgrading to Archive Manager 5.3 the "Enable Store Management" and Login is becoming disabled for some users. (4276107)

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Title

After upgrading to Archive Manager 5.3 the "Enable Store Management" and Login is becoming disabled for some users.
Description

After enabling "Enable Store Management" for some users it is automatically getting disabled.
Also
Unable to login to the Archive Manager website after upgrading.
Cause

If a user has 2 AD accounts one regular account and one Admin account and these accounts share a common value for the Mail attribute.
This will cause the ESM and Login to become disabled for the account with the mailbox.
Resolution

For the user that is getting the "Enable Store Management" disabled automatically, open user properties in Active Directory Users and Computers and click the Attribute Editor tab.
Make note of the "Mail" Attribute.
Next search Active Directory for any users that have the same value for the "mail" attribute.
For AD object with the conflicting "Mail" attribute open Active Directory Users and Computers and click the Attribute Editor tab.
Find the "Mail" Attribute and change it to a non conflicting SMTP or remove the entry.
Give this change some time to sync then enable store manager and Login for for the user in question and restart the Archive Manager Active Directory Connector Service on the AM server.
Defect ID

TFS00669369

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