Return
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Title
The Archive Manager Exchange Store Manager service is not processing any messages -
Description
The Archive Manager Exchange Store Manager service (ESM) is not processing any messages -
Cause
When the ESM Service is stopped, there are still several esmworker.exe processes running.
This can be seen from the Windows Task Manager | Processes. -
Resolution
1. Stop the Archive Manager Exchange Store Manager service.
2. Manually kill all the orphan esmworker.exe processes.
3. Start the Archive Manager Exchange Store Manager service.