With the Archive Manager Exchange Store Manager Service processing through Exchange 2007 Mailboxes the Store.exe will crash. If you stop the Archive Manager Exchange Store Manager Service this temporarily resolves the issue.
On the Exchange 2007 Server you will notice the following error logged in the Application Event Viewer:
The Microsoft Exchange Information Store encountered an unexpected exception 0xC0000005 at address 00000000005F32EE while processing a request for user ArchiveMgr_ESM.
For more information, see Help and Support Center athttp://go.microsoft.com/fwlink/events.asp.
This is caused indirectly by the Archive Manager Exchange Store Manager Service; the issue is actually with Exchange 2007. No detailed description has been provided by Microsoft.
Please review the following Microsoft Article:
Thearticle states that moving to Roll up 4 for Exchange 2007 will resolve the issue, however, this has occurred on Exchange 2007 Servers with Roll up 5 & 6.
Microsoft released an Interim Update for Exchange 2007, if this is currently installed it will need to be removed and applied after the Roll up install.
1. Apply Exchange 2007 Roll up Fix 5
2. Apply .Net 2.0 SDK
3. Run sn.exe -Vr * to disable strong name verification.
4. Run sn.exe -Vl to verify that strong name verification is disabled.
5. Run the MSP file to install the Interim Update on the system.
Microsoft also states that the Interim Update will need to be removed prior to the Exchange 2007 SP1 Install.
This article only applies to Exchange 2007 environments.