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Title
Journal mailbox not scanning error: "The expected XML node type was XmlDeclaration,but the actual type is Element." -
Description
Your Journal mailbox has stopped scanning and you find the following error in the DL.wlog
[80004005]: Unspecified error
Source: Quest.AM.Autodiscover
The expected XML node type was XmlDeclaration,but the actual type is Element
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Cause
Office 365 was recently introduced and the Autodiscover records have changed. E.g. Autodiscover now points to Office 365 due to this calls toward the on-premise Exchange Server are failing. -
Resolution
Verify where Autodiscover is pointing to when attempting a DNS look up. Depending on where Autodiscover DNS lookups are going you may need to manually add a hosts file entry for Autodiscover pointing to your On-Premise Exchange server
WORKAROUND
1. Open your Local hosts file on the ArchiveManager machine C:\Windows\System32\Drivers\etc
2. Ping the Exchange server where the Journal Mailbox resides to note the IP
3. Create an entry for Autodiscover.company.com to point to the IP address of the On-Premise Exchange server hosting the Journal mailbox.
E.g.
Autodiscover.company.local 10.10.1.2
4. Save the hosts file and ensure you can open Outlook with the ArchiveMgr_Journal profile.
5. Verify if the Journal mailbox is scanning or not.