Return
-
Title
After migrating mailboxes to Exchange 2016 or Office 365, Archive Manager fails to use Autodiscover. -
Description
After migrating mailboxes from Exchange 2010 to 2016 or Office 365, the Exchange Store Manager fails to scan the mailboxes or the Dataloader cannot connect to the journal mailbox.
The following error may be seen in the mailbox wlog:
14:20:32 DEBUG: WalkDelegateEmailAddresses(session, delegateEmailAddresses) - Get mailbox by delegateConnectString: mailbox=user@domain.com;type=user;mode=mailbox14:20:32 ERROR: Session.GAL.ResolveNames(SMTP:user@domain.com):14:20:32 MAPI error 8004011514:20:32 Error: The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.14:20:32 Component: Microsoft Exchange Address Book14:20:32 WARNING: Error when get mailbox user@User.com
A few lines before this error the following line you will see Autodiscover = 0, if Archive Manager using Autodiscover this would be set to 1:
14:20:31 Connect string is 'autodiscover=0;email=user@domain.com;server=EX2016
Sign In Required
You need to be signed in and under a current maintenance contract to view premium knowledge articles.