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Title
Error in Application event log: "couldn't get process information from remote machine" -
Description
Error in Application event log:
"AfterMail Data Load Sevice couldn't get process information from remote machine.
at System.Diagnostics.NtProcessManager.GetProcessInfos(PerformanceCounterLib library)
at System.Diagnostics.NtProcessManager.GetProcessInfos(StringmachineName, Boolean isRemoteMachine)
at System.Diagnostics.ProcessManager.GetProcessInfos(String machineName) at System.Diagnostics.Process.GetProcessesByName(String processName, String machineName) at System.Diagnostics.Process.GetProcessesByName(String processName)
at x028305b272138b73.x9325e99e81af89c3.x11f516a9ec1f1b23()
at x028305b272138b73.x9325e99e81af89c3.x5d3a1f6283012a22()" -
Cause
The Archive Manager services must be able to view Process level counters on the Archive Manager Services server. Archive Manager uses the Process counters to view memory usage etc of the services.
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Resolution
Edit the Active Directory Group Policy at the relevant OU or server level (GPedit.msc) and allow the group "AftermailServiceUsers" access to:
" xxxx Computer Policy" > Computer Configuration | Windows Settings | Security Settings | Local Policies | User Rights Assignments | "Profile System Performance"