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What's new for AppAssure

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Knowledge Base Articles

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145697 - Repository free space status incorrect after deleting recovery points

Removal of recovery points completed successfully but the free space on the repository is not reflecting the reclaimed space.

Revised: July 27, 2021
133660 - An existing connection was forcibly closed by the remote host - Replication

Replication from one Core to another fails with the following exception: IOException Exception chain: An existing connection was forcibly...

Revised: July 26, 2021
119905 - Default ports used by AppAssure and Rapid Recovery

This article provides a complete listing of network ports required by AppAssure and Rapid Recovery to facilitate communication of the various...

Revised: July 21, 2021
118467 - Unexpected Base Images Created in Rapid Recovery 6

Unexpected base images may be created occasionally within Rapid Recovery 6. These base images may appear after an operation completes or a job...

Revised: July 21, 2021
118402 - How to delete AALogs change logs

The following details options for removing change logs (AALogs) found in the System Volume Information folder. Change log files are named AALog...

Revised: July 21, 2021
118242 - Removing Recovery Points in AppAssure 5 and Rapid Recovery 6

This article serves as a how-to guide for users attempting to delete recovery points for a particular machine from a repository. When you delete...

Revised: July 16, 2021
119686 - High Paged Pool RAM Utilization on Systems Running Rapid Recovery

You are experiencing Rapid Recovery using an overwhelming majority of the memory on the Core machine (90%+). By default, Rapid Recovery uses...

Revised: July 16, 2021
181997 - How to upgrade to the most recent version of Rapid Recovery

This KB gives best practice and recommended steps for upgrading previous Rapid Recovery builds to the most recent version of Rapid Recovery 6...

Revised: July 14, 2021
140436 - How to write Archives to Tape

Neither current builds of AppAssure nor Rapid Recovery integrate directly with tape backup solutions. However, writing Archives to Tape can be done...

Revised: July 13, 2021
117455 - Event and Alert Data is Temporarily Unavailable

No events are displayed in your Core UI and the MongoDB is not reporting properly. The error displays: Event/Alert data temporarily unavailable...

Revised: July 8, 2021
117428 - VSS: Backup fails with "The system was unable to flush I/O writes"

You experience backup failures with the following error displayed. Stack trace example: Replay.Agent.Contracts.Transfer.TransferFailedException...

Revised: July 8, 2021
233414 - How to use the change rate and Internet upload and download speed to validate if the bandwidth meets the requirements for replication

How to identify if the bandwidth between the source and target cores cannot accommodate the transfer of stored recovery points, and validate when...

Revised: July 8, 2021
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