In this scenario, the IPsec Policy Agent service is hanging on starting and is preventing the AppAssure agent service from starting. When looking at the services GUI, the IPsec Policy Agent service stays in status of "Starting".
When looking at the System event log, search for event ID 7001 with source Service Control Manager. It is possible that multiple services are failing to start due to their dependencies failing to start.
One of the 7001 events will show the following or similar: The AppAssure Agent Service service depends on the IPsec Policy Agent service which failed to start because of the following error: %%1070.
In order to fix the problem of different services not starting or hanging on starting, the LocalService and NetworkService accounts need to be added to the local administrators group.
In an elevated command prompt, run the following commands:
Restart the computer and confirm that the IPsec Policy Agent service and AppAssure Agent services are now starting normally.