When stopping the AppAssure core service the following error displays: Error 1061: The service cannot accept control messages at this time." The staus of the AppAssure core service does not change.
If you are able to, rebooting the core server and then performing a core repair corrects this issue. Repairing the core also removes all the patches installed on the core. If the core needs to be reparied and you have patches installed you will also need to reinstall your patches after the repair.
Please follow these steps to resolve this issue:
1. Disable the core service.
2. Reboot of the core server (since the core service will not be terminated in either services/task manager).
3. When core server is restarted, perform a core repair.
a. Go to Control Panel
b. Double click on Programs & Features
c. Click on Appassure Core
d. Click on Change
e. The AppAssure installer will start and make sure the circle next to the repair is selected.
f. Run through the Core repair wizard.
g. As the repair runs the Core Service will be restarted.
4. After the repair is complete, you can now go to services and check the core service is running.