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Title
Mount point is not accessable through windows explorer -
Description
After successfully mounting a recovery point. Using windows explorer to navigate the mount point results in an error stating that the mount point is not accessable -
Cause
There may be an issue with the data of the mount point -
Resolution
WORKAROUND:
Ensure to select "Mount writable" when mounting.run a chkdsk /f /r on the mounted recovery point to try to recover it.
Exit from the mount point from windows explorer.
copy the path of the mounted recovery point to include the volume drive letter and the underlines. ex. G__
open an administrator command prompt
run the following command:
chkdsk /f /r "<path_of_mounted_volume>"
example: chkdsk /f /r "C:\ProgramData\AppRecovery\MountPoints\10.23.3.33-20141028-150005\C__"
when the chkdsk is finished do not dismount or the possible fix will be lost.
try browsing the recovery point and copy the file needed to the core desktop.
Highly suggested to take a new base image of the agent that experienced this issue and test recover the volumes. If a problem still exists, investigate on the agent volumes with a chkdsk.
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Defect ID
135432