Unable to Retrieve Metadata about Mailbox Databases from an Exchange Server (4034436)

Although AppAssure recognizes the Agent as having Exchange installed the mailbox databases’s metadata  and logs are not displayed.  Also you are not able to force Mountability Checks or Log Truncation.

Under the “Exchange Server Information” section you will see the following message:

“Unable to get metadata about mailbox databases from Exchange server [Agent Host Name]”

The account used to access Exchange does not have a mailbox assigned to it and is therefore unable to collect the metadata required.

To resolve this issue, complete the following steps.

• Create a mailbox in Exchange for the AppAssure service account.
• In the Core Console go to the Summary page for the Agent.
• Click on “Actions”, “Exchange”, “Set Credentials”
• Enter the credentials for the AppAssure service account, click “OK”
• Click on “Actions” then “Refresh Metadata”.
• The “Exchange Server Information” section should now populate with the appropriate information. Check is the Mountability check is enabled for this agent.
• Force a snapshot by going to “Actions”, “Force Snapshot”, “Snapshot”.
• The “Mountability Check” should now run on the new Recovery Point.