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Title
Database Configuration Fails during Kaseya Installation -
Description
Your installation of the latest AppAssure 5 plug-in for Kaseya fails with a “database configuration failed” error.
This error is the result of the following:
- IIS is not configured properly for HTTPS
- Kaseya has not been upgraded to the latest version
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Resolution
Example of installation logs for misconfigured HTTPS
1: InstallKaseyaAddonDB: Started. Kaseya URL: ‘https://localhost:443/’.
MSI (s) (64!24) [14:36:02:288]: Closing MSIHANDLE (141) of type 790531 for thread 7972
MSI (s) (64!24) [14:36:02:288]: Creating MSIHANDLE (142) of type 790531 for thread 7972
Action 14:36:02: . Configuring Database…
MSI (s) (64!24) [14:36:02:304]: Closing MSIHANDLE (142) of type 790531 for thread 7972
MSI (s) (64!24) [14:36:02:491]: Creating MSIHANDLE (143) of type 790531 for thread 7972
1: InstallKaseyaAddonDB: Kaseya Addon install URL: ‘https://localhost:443//AppRecoveryTab/Install/install.aspx‘.
MSI (s) (64!24) [14:36:02:491]: Closing MSIHANDLE (143) of type 790531 for thread 7972
MSI (s) (64!24) [14:36:02:491]: Creating MSIHANDLE (144) of type 790531 for thread 7972
1: InstallKaseyaAddonDB: GetHttpResponse()…
MSI (s) (64!24) [14:36:02:491]: Closing MSIHANDLE (144) of type 790531 for thread 7972
MSI (s) (64!24) [14:36:03:505]: Creating MSIHANDLE (145) of type 790531 for thread 7972
1: InstallKaseyaAddonDB: Attempt # 0
MSI (s) (64!24) [14:36:03:505]: Closing MSIHANDLE (145) of type 790531 for thread 7972
MSI (s) (64!24) [14:36:03:505]: Creating MSIHANDLE (146) of type 790531 for thread 7972
1: GetHttpResponse: Started. URL: ‘https://localhost:443//AppRecoveryTab/Install/install.aspx‘.
MSI (s) (64!24) [14:36:03:505]: Closing MSIHANDLE (146) of type 790531 for thread 7972
MSI (s) (64!24) [14:36:03:661]: Creating MSIHANDLE (147) of type 790531 for thread 7972
1: GetHttpResponse: before WebRequest.GetResponse().
MSI (s) (64!24) [14:36:03:661]: Closing MSIHANDLE (147) of type 790531 for thread 7972
MSI (s) (64!24) [14:36:03:833]: Creating MSIHANDLE (148) of type 790531 for thread 7972
1: GetHttpResponse: Failed. Exception type: ‘System.Net.WebException’; Message: ‘The underlying connection was closed: An unexpected error occurred on a send.’.
MSI (s) (64!24) [14:36:03:833]: Closing MSIHANDLE (148) of type 790531 for thread 7972
MSI (s) (64!24) [14:36:03:833]: Creating MSIHANDLE (149) of type 790531 for thread 7972
1: GetHttpResponse: Finished.
MSI (s) (64!24) [14:36:03:833]: Closing MSIHANDLE (149) of type 790531 for thread 7972
MSI (s) (64!24) [14:36:03:833]: Creating MSIHANDLE (150) of type 790531 for thread 7972
1: InstallKaseyaAddonDB: Attempt 0 failed. Installation will be interrupted. Responce is not equal to ‘Installation Complete’. Response: ”. -
Defect ID
118436