Return
-
Title
In 5.4.1, Appassure Core is not Detecting Exchange 2013 Agent Metadata -
Description
In 5.4.1, the Appassure Core is not detecting the Exchange 2013 agent metadata. The agent's Summary tab is not displaying the Exchange Settings where the Exchange log truncation and checksum checks would be enabled.
In the agent's AppRecovery logs, this is the error displayed:
DEBUG 2014-06-24T23:05:56 [46] - Replay.Common.Implementation.Metadata.Exchange.ExchangeMetadataService ()
Failed to detect exchange.Replay.Common.Contracts.WmiApi.WmiException: Unknown WMI error: ---> System.Runtime.InteropServices.COMExceptionat System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)at System.Management.ManagementObject.Get()at Replay.Common.Implementation.WmiApi.Wmi.<>c__DisplayClass1`1.<ExecuteFunctionWithManagementObject>b__0()--- End of inner exception stack trace ---at Replay.Common.Implementation.WmiApi.Wmi.RiseException(Exception ex, Boolean logException)at Replay.Common.Implementation.WmiApi.Wmi.<>c__DisplayClass1`1.<ExecuteFunctionWithManagementObject>b__0()at Replay.Common.Implementation.WmiApi.Wmi.ExecuteFunctionAndReconnectIfNeeded[T](Func`1 func)at Replay.Common.Implementation.Metadata.Exchange.ExchangeMetadataService.DetectExchange() -
Cause
The cause is due to an issue with the agent's WMI server where it is not communicating with Core. -
Resolution
To resolve this issue,Remote to the agent machine1. Open the Services by typing "Services.msc" at the Run command2. Locate the Windows Management Instrumentation (WMI) service and restart itOn the Core Console:1. For the agent, click on the Summary tab2. Click on "Refresh Metadata" under the Actions drop-down menuNow the Exchange metadata information should appear at the bottom of this tab, and the Exchange settings will appear on the Summary page so that the Exchange log truncation and checksum checks can be enabled to occur automatically during the nightly jobs3. Next, force a snapshot for this agent4. Once the backup is created (and going forward), in the Recovery Points tab, the Recovery Points will display a "Check" (box) allowing for the Exchange log truncation and checksum checks to be forced manuallyIf the situation has not changed, then you may try the next troubleshooting step:1. Remove this agent from Protection (while keeping all existing recovery points)2. Re-protect this machine