Communication with the License Portal Fails (4018640)

This article describes a potential issue with communication between agents and the license portal.

Communication to the license portal fails with an error similar to the following:

“Communication with the license portal failed due to an error. Please contact support. —> System.ServiceModel.CommunicationException: The maximum message size quota for incoming messages (65536) has been exceeded. To increase the quota, use the MaxReceivedMessageSize property on the appropriate binding element.”

The License Portal has a maximum response size of 65KB when communicating with the License Portal. This value ensures that communication between the Core and License Portal does not impact your network. When a core contains a large number of agents (more than 100), the amount of data sent from the License Portal during call home may be larger than the set maximum. You can configure and modify the Core.Service.config file to mitigate this issue.

OR

Error message:  replay.core.contracts.licensing.phonehomefailedexception communication license portal failed due...

Complete the following steps.

1. Stop the Core Service.
2. Navigate to C:\Program Files\Core\CoreService\.
3. Make a copy of Core.Service.config.
4. Edit the line starting with <binding name in the Core.Service.config file by appending maxReceivedMessageSize=”4194304″  to then end at the line before the “>” symbol.
5. Start the Core Service.

Example

Original

<binding name=”ServiceBinding” openTimeout=”10:00:00″ receiveTimeout=”10:00:00″ sendTimeout=”10:00:00″>

Modified

<binding name=”ServiceBinding” openTimeout=”10:00:00″ receiveTimeout=”10:00:00″ sendTimeout=”10:00:00″ maxReceivedMessageSize=”4194304″>