Thank you for your continue support of Quest solutions. Per the notification of AppAssure product page, AppAssure has reached end of support on March 12, 2018. After this date, technical support will no longer be available for this product. Customers current on maintenance are entitled to updates to Rapid Recovery.
From time to time or when investigating a support case, you may be asked to upload log files to AppAssure Support.
If you are running Rapid Recovery 6.x please refer to the following KB article: How To Run the Info Gathering Tool - Support Bundle for Service Requests
This article describes how to upload log files to AppAssure Support for your AppAssure 5 environment.
To upload the logs, complete the following steps on your AppAssure 5 Core and AppAssure 5 Agent machines.
On the AppAssure 5 Core (Windows 7/2008/R2):
On the AppAssure 5 Agent (Windows 7/2008/R2):
DO NOT FORGET TO INFORM THE SUPPORT ENGINEER ASSIGNED TO YOUR CASE WHEN THE LOG UPLOAD IS FINISHED