AppAssure - Knowledge Base

Filter Your Results
Search All Products

Self Service Tools
Knowledge Base
Notifications & Alerts
Product Support
Software Downloads
Technical Documentation
User Forums
Video Tutorials
Featured Content
AppAssure License Portal
Video Solution Catalog
Getting Started
DR4100 Hardware Support
Contact Us
Technical Support
View All

Search Knowledge Base by keyword

(Choose different product)



Sort By Last Updated
Displaying 1-25 of 1878
Repository fails to mount successfully due to duplicate volume images (139917)

Your Repository may fail to mount successfully due to duplicate epoch number or duplicate file directories. Each duplicate type has their own symptom messages in the logs an d resolution steps. Below are examples that you may encounter in your logs. Duplicate Epochs. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/30/2018
(0 Ratings) 4158 views
Adding an agent to protection fails with "Error occured pairing to agent" error message. (189965)

When trying to add an agent/s to protection, the following error message may be seen: https://Agent Name:8006/apprecovery/api/agent/pair/ connect GET failed. •Error occurred pairing to agent at URL 'https://Agent Name:8006/apprecovery/api/agent/'. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/28/2018
(1 Ratings) 2457 views
VSS Writer NTDS Fails During DoSnapshotSet Phase (117438)

The following VSS error appears. “VSS error: The VSS writer 'NTDS' failed during the 'DoSnapshotSet' phase with error WriterErrorNonRetryable. The VSS writer state is FailedAtPostSnapshot.”. NOTE: This solution is applicable ...

Product(s): Rapid Recovery, AppAssure, Replay
Last Updated On: 5/24/2018
(3 Ratings) 11545 views
Moving Installed Cores to a New Group in the License Portal (117646)

During the course of routine maintenance, it may become necessary to move previously installed Cores from the root account to different subgroups within the AppAssure/Rapid Recovery License Portal. Complete the following steps: ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/23/2018
(0 Ratings) 2501 views
Unable to Protect Windows Server with RRAS / Direct Access Role Installed (117725)

A condition exists in which RRAS / Direct Access will block incoming connections, even when the firewall is disabled. Users can ping the Core to the agent and the agent to the Core. TCP view shows that there are no conflicts on Port 8006. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/22/2018
(1 Ratings) 4012 views
Repository Error Dvm_NoBlock (119989)

Transfers fail with the following error: The transfer of one or more of your volume images from a protected machine to the Core fails with the following error: “Failed due to multiple errors. Volume transfer failed: Transfer failed for volume '(Volume Labeled 'System Reserved')'. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/22/2018
(1 Ratings) 10864 views
Licensing Grace Period Has Expired (118468)

The Core displays a series of errors stating that the grace period has expired or that the grace period is about to expire. New snapshots are not taken due to the grace period expiration. The following warning is logged when ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/22/2018
(1 Ratings) 13196 views
Protecting the agent machine. Error is produced: "Failed to open volume \\?\Volume{GUID}" (225586)

When trying to protect new machine an error generated that says: "Failed to open volume '\\?\Volume{GUID}'" Issue is caused by the hidden partition/volume on the agent machine To resolve the issue please perform the following on the agent machine: ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/21/2018
(0 Ratings) 1184 views
How to Extend a DVM Repository (118330)

How to extend the size of your AppAssure/Rapid Recovery repository. If your repository is either running out of available space, or has already done so, you can extend the size of the repository by creating an extent. This will ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/17/2018
(3 Ratings) 18916 views
How to remove the snapshot disk from an exported Virtual Machine (210068)

Virtual exports to Hyper-V or vCenter / ESXi, creates multiple .vhdx or .vmdk files. The extra files are snapshot disks. You can identify them with how they are named: Hyper-V snapshot disks have the word 'snapshot' in them. For example: disk2000-snapshot.vhdx. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/11/2018
(0 Ratings) 1054 views
Understanding AppAssure/Rapid Recovery 5 Replication Methods (142109)

What is Old Replication Method? AppAssure 5/Rapid Recovery 6 performs Core to Core replication to get your production agent data offsite for a variety of disaster recovery and business continuity purposes. Prior to the release ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/11/2018
(2 Ratings) 5971 views
How to upgrade to the most recent version of Rapid Recovery (181997)

This KB gives best practice and recommended steps for upgrading previous AppAssure and Rapid Recovery builds to the most recent version of Rapid Recovery 6. For the most up-to-date and detailed instructions regarding ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/11/2018
(11 Ratings) 29362 views
Linux: Script to Install/Upgrade Rapid Recovery Agent (211820)

This KB explains how to install or upgrade your Linux Agents to Rapid Recovery using a script. This tool should work even if you have AppAssure Linux Agents installed. There is detailed documentation regarding upgrading ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/11/2018
(0 Ratings) 4283 views
Sizing and Optimizing the DVM Deduplication Cache (134726)

What is Data Deduplication? AppAssure and Rapid Recovery performs Global Deduplication across the backup data from all protected machines. The deduplication process begins when an AppAssure agent sends data from a protected machine to the Repository. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/11/2018
(4 Ratings) 11928 views
Best Practices: Planning and Sizing Repositories (118080)

This article discusses best practices for planning and sizing Rapid Recovery repositories. A repository is used to store the snapshots that are captured from your protected workstations and servers. The repository can reside ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/11/2018
(2 Ratings) 15165 views
Sizing Rapid Recovery Deployments (185962)

Proper sizing of the Rapid Recovery Core server is vital in allowing Rapid Recovery to properly perform its many tasks. When sizing resources for Rapid Recovery, it is important to ensure that multiple critical factors are taken ...

Product(s): Rapid Recovery, DL Series Backup and Recovery Appliances, AppAssure
Last Updated On: 5/11/2018
(1 Ratings) 8082 views
Agent Unable to Backup with Error, "DoSnapshotSet Failed" (117838)

If the Agent is unable to back up after being protected, one of these errors may display: DoSnapshotSet Failed with Error: “The system or provider has insufficient storage space. If possible delete any old or unnecessary persistent shadow copies and try again.”. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/11/2018
(8 Ratings) 32708 views
SQL Log Truncation Support (117625)

This article describes AppAssure SQL log truncation support and answers some frequently asked questions about SQL log truncation. AppAssure is a volume snapshot backup solution that takes point-in-time snapshots of an entire disk/volume and not individual files. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/9/2018
(2 Ratings) 18130 views
Unable to delete shadow copies using VSSADMIN (213566)

When attempting to delete shadow copies on an agent machine using VSSADMIN you get the error: "Snapshots were found, but they were outside of your allowed context. Try removing them with the backup application which ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/8/2018
(0 Ratings) 1244 views
Rollup Failing with "Failed to extend a file" and "RpfsExtendFailed" (189213)

Rollup has failed to complete with errors in the Core's AppRecovery logs: Error writing 0x800000 bytes at offset 0x1800010 from file 0x200001b5222726 on volume 0x1 - Error(s) 'RpfsExtendFailed'. at Replay.Core.Implementation ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/2/2018
(0 Ratings) 2036 views
Event/Alert Data Temporarily Unavailable Error Message (117921)

This article describes a potential error when opening the Events tab within the Core UI. You may receive the following error: “Event/Alert data temporarily unavailable due to loss of connectivity with Core MongoDB Service. Please ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/2/2018
(1 Ratings) 9229 views
Rebuilding the WMI Repository (139839)

The WMI Repository "%windir%System32\Wbem\Repository" is the database that stores meta-information and definitions for WMI classes; in some cases the repository also stores static class data as well. If the Repository becomes ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/1/2018
(0 Ratings) 31 views
Rapid Recovery disk format support matrix (includes Basic, Dynamic, Linux, Simple, Windows) (120756)

The following link list of the various formats and what functionality within Rapid Recovery each has. The following is a listed of supported actions for the various Rapid Recovery agents can be found HERE. Dynamic Disks, GPT Disks

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/1/2018
(0 Ratings) 3381 views
AppAssure Core behind a Proxy is going into Trial License (146444)

The AppAssure Core needs to connect to the AppAssure License Portal in order to register newly added machines, verify the number of machines protected, verify a valid license etc. The AppAssure Core needs direct connection to the License Portal. ...

Product(s): AppAssure
Last Updated On: 4/30/2018
(0 Ratings) 5604 views
Removing the Windows Internal Snapshot Schedule and Associated Shadow Copies (148859)

AppAssure agents may have the following symptoms: 1) VSS writers are in a 'waiting for completion' or 'failed' state causing AppAssure/Rapid Recovery snapshots to fail. 2) Unexpected space is consumed on the protected volume. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 4/30/2018
(0 Ratings) 1810 views