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Displaying 1-25 of 1878
PowerShell commands are not working. Error: "The term is not recognized and a name of cmdlet, function, script file, or operable program" (224897)

Every AppAssure/Rapid Recovery PowerShell command resulting in error: "The term is not recognized and a name of cmdlet, function, script file, or operable program" Missing/unregistered PowerShell modules for AppAssure/Rapid Recovery ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/22/2017
(0 Ratings) 271 views
Troubleshooting Network Attached Storage (NAS) Issues (123049)

Customers using a NAS device as the location to store a Replay 4 or AppAssure 5 repository have a higher chance of running into potential network and performance issues relating to the NAS. This article contains descriptions ...

Product(s): Rapid Recovery, AppAssure, Replay
Last Updated On: 5/22/2017
(1 Ratings) 12995 views
Replication Job Cancelled - "Start of the remote replication job timed out. The job has been waiting a long time to start". (153905)

After a replication job has been waiting in queue for more than two hours the job is automatically cancelled with the following error: "Start of the remote replication job timed out. The job has been waiting for a long time to start.". Windows Registry Disclaimer: ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/22/2017
(0 Ratings) 2073 views
How to Manually Restart all VSS Writers when in a Failed State without Rebooting (129774)

There are instances when snapshots are failing due to an agent's VSS writers being in a failed state but it is impossible or not desirable to restart the server until at least after business hours. The VSS writers may be in a failed state for many different reasons. ...

Product(s): Rapid Recovery, NetVault Backup, AppAssure
Last Updated On: 5/22/2017
(7 Ratings) 185411 views
Jobs that require mounting a recovery point fail with "Cannot start service AAVdisk on computer" (117834)

Jobs that require mounting a recovery point fail, claiming an error condition with AAVdisk. Error message may state: “Cannot start service AAVdisk on computer” or in Events, part of the stack trace will include "Replay.Common ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/22/2017
(0 Ratings) 5597 views
The transfer failed: 'Call to service method https://hostname:8006/apprecovery/api/agent/powerShell/ POST failed' (229581)

Snapshots are failing with this error "The transfer failed: 'Call to service method https://hostname:8006/apprecovery/api/agent/powerShell/ POST failed'". Checking the ApprecoveryPM.logs reveal that PreTransferScript.ps1 or ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/22/2017
(0 Ratings) 16 views
Hyper-V exports fail with The operation with VHD virtual disk failed. (205927)

Hyper-V exports fail with The operation with VHD virtual disk failed. While the base error is generic, if you find the additional errors listed below, this KB will resolve this specific issue. Starting with the Core UI | Events you will see the failed job with the Stack Trace listed below. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/19/2017
(0 Ratings) 1560 views
Linux - Appassure Agent is not running correctly in Ubuntu 14.04 (229542)

For some later versions of Ubuntu 14.04 or Ubuntu 14.04 with the kernel upgraded, running Appassure will show the following errors in /var/log/appassure/appassure.log. ERROR 2017-05-08T01:13:40 [1] - Replay.Common.Implementation.Drivers.BlockSnap (). ...

Product(s): AppAssure
Last Updated On: 5/19/2017
(0 Ratings) 8 views
VSS: Backup fails with "Expected provider error. Check the event log for details." (119509)

Backups fail with VSS error: Example Stack trace: Replay.Agent. Contracts.Transfer.TransferFailedException: The transfer failed: 'There was a problem with the VSS subsystem on 'Agent01'.' -- System. AggregateException: One or more errors occurred. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/18/2017
(0 Ratings) 5541 views
VSS: Backup fails with "The system was unable to flush I/O writes" (117428)

You experience backup failures with the following error displayed. Stack trace example: Replay.Agent.Contracts.Transfer.TransferFailedException: The transfer failed: 'There was a problem with the VSS subsystem on 'Agent01 ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/18/2017
(2 Ratings) 24338 views
Archive/Seed fails to import with "Repository checksum mismatch was detected" (128904)

When attempting to import or consume a seed drive fails with an error similar to: A repository checksum mismatch was detected, which suggests a repository corruption. Check the integrity of the disks on which your repository ...

Product(s): AppAssure
Last Updated On: 5/16/2017
(0 Ratings) 3584 views
Server Cannot Connect to the License Portal (117454)

You cannot connect to the AppAssure License Portal. The Core Console shows the keys are expired and the backups are failing. OR. When attempting to contact license portal through GUI error message "The license portal is unreachable. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/15/2017
(1 Ratings) 7240 views
“ephemeralAccountsService: NetLocalGroupAdd failed” (123214)

After upgrading the Core Service to 5.4.x, the following error is present on the Core UI. “Following services have failed to initialize: ◦ ephemeralAccountsService: NetLocalGroupAdd failed - The request is not supported. To solve this problem , try to restart them.”. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/15/2017
(0 Ratings) 3164 views
Win32 Api Failed Exception: Failed to get the size (129693)

Backups fail with a similar error: Volume transfer network error Network error during transfer of data from volume: Win32 Api Failed Exception: Failed to get the size of '\?\GLOBALROOT\Device\HarddiskVolumeSh adowCopy37' - The device is not ready Replay.Core ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/15/2017
(2 Ratings) 8193 views
Agent lost connectivity with the Core after long period of working without any issues (229407)

Agent machine became red (offline) without any apparent reason. Attempt to re-protect the agent may error out with credentials error ("credentials are invalid") or URL error. Machine name is correct and performing a web test ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/12/2017
(0 Ratings) 18 views
Core Licensing for New DL Appliance showing "Failed to Send Heartbeat of the Core" (156311)

A new DL Appliance has been setup. However, the core is displaying a message stating that the license is expiring in a few hours. When clicking the "Contact Now" button located in the Licensing section on the core console ...

Product(s): AppAssure
Last Updated On: 5/11/2017
(0 Ratings) 1209 views
How to register a DL4000 appliance? (147056)

Cannot register a DL4000 appliance. When attempting to register, the message dislays "invaid contact". The E-mail address that's being used to register needs to be the same as the one provided when the appliance was purchased. ...

Product(s): AppAssure
Last Updated On: 5/11/2017
(0 Ratings) 2187 views
How to move repository to another folder or volume location (177752)

How to move repository to another folder or volume location Sometimes due to changes on the company / network / or just due to lack of space it is required to change the repository from one folder or volume to another location. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/11/2017
(0 Ratings) 1539 views
How to diagnose hardware (Storage, CPU, RAM, Network) performance issues on a Core Server or Agent Protected Machine by using Windows Perfmon (228804)

The scope of this article is meant to provide additional tools that are already available on a windows machine in order to isolate possible performance issues related to: Storage; CPU; RAM memory; Network; Others. Some times ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/8/2017
(1 Ratings) 103 views
Linux Restore: LVM partition is not created when auto partition is selected for BMR (225336)

AppAssure and Rapid Recovery do not automatically create LVM partitions when you select the auto partition selection from the Core Console. When you select the auto partition setup the LVM is not kept and instead just a normal physical partition is created. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/2/2017
(0 Ratings) 20 views
Repository Full (229004)

The DVM repository is full therefore transfers, rollups or replication is not possible. Errors found in AppRecovery logs: ERROR 2017-04-27T20:48:01 [1411] - Replay.Core.Implementation. Transfer.VolumeDataWriter (Job Id = 6d33359a ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/2/2017
(1 Ratings) 27 views
Windows 2008R2 VMWare Export BSOD (228987)

Exporting protected machine from Rapid Recovery to an ESXI host when attempting to boot the server displays a BSOD 0X0000007B. Post processing of the exported VM does not load the LSI_SAS driver therefor cannot load during Windows startup. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/1/2017
(0 Ratings) 27 views
Replications fail with " Start of remote replication job timed out" error message. (197600)

On a Rapid Recovery/AppAssure core, it may be noticed that replication jobs are failing with the following error message: "System.TimeoutException: Start of remote replication job timed out.Job is waiting for start during long time.". ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 4/28/2017
(0 Ratings) 1326 views
Local Mount Utilityのダウンロードとインストール方法 (142774)

Local Mount Utility (以下LMU) のダウンロードとインストール方法 について. *LMUはインストールしたマシンから、AppAssure 5 Core 上のリカバリーポイントにマウントを行うユーティリティになります。 LMUを使用してリカバリーポイントにマウント ...

Product(s): AppAssure
Last Updated On: 4/28/2017
(0 Ratings) 1153 views
AppAssure 5 Core のインストール方法 (138158)

AppAssure 5 Core のインストール方法について AppAssure 5 Core をインストールするには、次の手順を実行します。 AppAssure 5 Core をインストールするには. 1. Questソフトウェアライセンスポータルから AppAssure 5 Core Installer ファイルをダウンロードします。 ...

Product(s): AppAssure
Last Updated On: 4/28/2017
(0 Ratings) 1231 views