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Displaying 1-25 of 1881
AppAssure At-A-Glance Snapshot Reporting (newest Recovery Points,Protection Schedule and Retention Policy) (153721)

UPDATE: [July 26, 2016] A newer RapidRecovery Compatible version of the script has been added. UPDATED 03/11/2016. The script has been updated to work with RapidRecovery 6.0.x. It is attached to the KB. More testing ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 6/21/2017
(1 Ratings) 3310 views
Kaseya plugin: credential test fails (230594)

Setting credentials within Kaseya using domain credentials fails on some domains. Some domain user credentials are not passed properly during the authentication process. Create a local administrator account on the core server for managing the Rapid Recovery Core.

Product(s): Rapid Recovery, AppAssure
Last Updated On: 6/20/2017
(0 Ratings) 28 views
Rapid Recovery disk format support matrix (includes Basic, Dynamic, Linux, Simple, Windows) (120756)

The following link list of the various formats and what functionality within Rapid Recovery each has. The following is a listed of supported actions for the various Rapid Recovery agents can be found HERE. Dynamic Disks, GPT Disks

Product(s): Rapid Recovery, AppAssure
Last Updated On: 6/19/2017
(0 Ratings) 2499 views
Checking for updates on the AppAssure core server results in error (179684)

When checking for core server updates from the settings page, it results in the error "Update manifest on the remote server is corrupted, please contact your vendor provider's support for more information". Additionally the following ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 6/15/2017
(0 Ratings) 1170 views
Rollup Failing with "Failed to extend a file" and "RpfsExtendFailed" (189213)

Rollup has failed to complete with errors in the Core's AppRecovery logs: Error writing 0x800000 bytes at offset 0x1800010 from file 0x200001b5222726 on volume 0x1 - Error(s) 'RpfsExtendFailed'. at Replay.Core.Implementation ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 6/14/2017
(0 Ratings) 901 views
Hyper-V Guests show disk warning 157, "Disk # has been surprise removed" in System Event Logs (153993)

While using AppAssure to backup your Hyper-V guests, you begin to see disk warning 157 events in your guest's System Event logs. These normally show up shortly after a backup and reference a disk that is currently not connected to the VM. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 6/14/2017
(1 Ratings) 7272 views
Replication Tab shows 00000000 instead of Target Core hostname (204501)

From the Source Core Replication Tab, the Target Core hostname is displayed as 000000's instead of the hostname of the Target Core. Additionally all Replicated Agents has the status 'Deleted'. This state can occur if the Source ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 6/9/2017
(0 Ratings) 668 views
How to Upgrade from AppAssure 5.x to Rapid Recovery 6 (181997)

This KB gives best practice and recommended steps for upgrading from AppAssure 5.2.x, 5.3.x, and 5.4.x builds to the most recent version of Rapid Recovery 6. For the most up-to-date and detailed instructions regarding this ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 6/8/2017
(4 Ratings) 16724 views
Warning messages indicating SQL server not backing up correctly. (207785)

A warning message on the Agent Summary indicates an issue with SQL DB. Please refer to the screenshot. Upon checking the Agent machine system events logs, WMI error events are found related to the same warning error. Workaround :-. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 6/5/2017
(0 Ratings) 797 views
Backing Up Non VSS-Aware Applications (145719)

Rapid Recover and AppAssure engages the Microsoft VSS to put supported applications into a consistent state during a backup. This option ensures that all application writes requests in the machines memory are committed ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/31/2017
(1 Ratings) 3813 views
Unable to load the AppAssure CORE UI (150911)

Unable to load the AppAssure CORE UI. <serverError xmlns="http://apprecovery. com/management/api/2010/05" xmlns:i="http://www.w3.org/2001/XMLSchema- instance">. <message> Could not load file or assembly 'ServiceHost ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/31/2017
(0 Ratings) 1792 views
Repository Full (229004)

The DVM repository is full therefore transfers, rollups or replication is not possible. Errors found in AppRecovery logs: ERROR 2017-04-27T20:48:01 [1411] - Replay.Core.Implementation. Transfer.VolumeDataWriter (Job Id = 6d33359a ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/30/2017
(1 Ratings) 371 views
Existing repository is no longer seen by the core (229848)

The RAID controller for the OS partition failed, scrambling the OS and Core software. The repositories on separate storage controller and array is accessible. OS and AppAssure/Rapid Recovery were reinstalled and imported ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/26/2017
(0 Ratings) 132 views
How to address CVE-2014-3566. (229819)

With recent security vulnerability CVE-2014-3566 it may be required to disable SSLv3. This is an industry-wide vulnerability affecting the SSL 3.0 protocol itself and is not specific to Rapid Recovery or AppAssure. All supported ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/26/2017
(0 Ratings) 130 views
Certificate error after installing a third-party trusted certificate (213844)

You have just finished installing a trusted third-party certificate on an AppAssure or Rapid Recovery core. When opening the core console, a certificate error is still displayed. This is probably because the shortcut to the console uses the core hostname only or the IP address. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/25/2017
(0 Ratings) 139 views
Cannot mount Recovery Points with Windows Deduplication enabled (119442)

When protecting a machine that has Windows Deduplication enabled, you will receive a warning stating, "The volume which you are trying to protect has Windows deduplication on, which may cause issues with accessing the data.". ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/22/2017
(2 Ratings) 8537 views
PowerShell commands are not working. Error: "The term is not recognized and a name of cmdlet, function, script file, or operable program" (224897)

Every AppAssure/Rapid Recovery PowerShell command resulting in error: "The term is not recognized and a name of cmdlet, function, script file, or operable program" Missing/unregistered PowerShell modules for AppAssure/Rapid Recovery ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/22/2017
(0 Ratings) 372 views
Troubleshooting Network Attached Storage (NAS) Issues (123049)

Customers using a NAS device as the location to store a Replay 4 or AppAssure 5 repository have a higher chance of running into potential network and performance issues relating to the NAS. This article contains descriptions ...

Product(s): Rapid Recovery, AppAssure, Replay
Last Updated On: 5/22/2017
(1 Ratings) 13207 views
Replication Job Cancelled - "Start of the remote replication job timed out. The job has been waiting a long time to start". (153905)

After a replication job has been waiting in queue for more than two hours the job is automatically cancelled with the following error: "Start of the remote replication job timed out. The job has been waiting for a long time to start.". Windows Registry Disclaimer: ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/22/2017
(0 Ratings) 2214 views
How to Manually Restart all VSS Writers when in a Failed State without Rebooting (129774)

There are instances when snapshots are failing due to an agent's VSS writers being in a failed state but it is impossible or not desirable to restart the server until at least after business hours. The VSS writers may be in a failed state for many different reasons. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/22/2017
(7 Ratings) 186215 views
Jobs that require mounting a recovery point fail with "Cannot start service AAVdisk on computer" (117834)

Jobs that require mounting a recovery point fail, claiming an error condition with AAVdisk. Error message may state: “Cannot start service AAVdisk on computer” or in Events, part of the stack trace will include "Replay.Common ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/22/2017
(0 Ratings) 5781 views
The transfer failed: 'Call to service method https://hostname:8006/apprecovery/api/agent/powerShell/ POST failed' (229581)

Snapshots are failing with this error "The transfer failed: 'Call to service method https://hostname:8006/apprecovery/api/agent/powerShell/ POST failed'". Checking the ApprecoveryPM.logs reveal that PreTransferScript.ps1 or ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/22/2017
(0 Ratings) 125 views
Hyper-V exports fail with The operation with VHD virtual disk failed. (205927)

Hyper-V exports fail with The operation with VHD virtual disk failed. While the base error is generic, if you find the additional errors listed below, this KB will resolve this specific issue. Starting with the Core UI | Events you will see the failed job with the Stack Trace listed below. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/19/2017
(1 Ratings) 1722 views
Linux - Appassure Agent is not running correctly in Ubuntu 14.04 (229542)

For some later versions of Ubuntu 14.04 or Ubuntu 14.04 with the kernel upgraded, running Appassure will show the following errors in /var/log/appassure/appassure.log. ERROR 2017-05-08T01:13:40 [1] - Replay.Common.Implementation.Drivers.BlockSnap (). ...

Product(s): AppAssure
Last Updated On: 5/19/2017
(0 Ratings) 48 views
VSS: Backup fails with "Expected provider error. Check the event log for details." (119509)

Backups fail with VSS error: Example Stack trace: Replay.Agent. Contracts.Transfer.TransferFailedException: The transfer failed: 'There was a problem with the VSS subsystem on 'Agent01'.' -- System. AggregateException: One or more errors occurred. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/18/2017
(0 Ratings) 5689 views