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Displaying 1-25 of 1887
Core failed to connect to the SQL Server 2008 x86 using default protocol (231952)

When protecting an agent with both 64-bit (x64) and 32-bit (x86) SQL 2008 Server instances with an x64 AppAssure or Rapid Recovery agent, you may go into the Agent Summary tab and, under SQL Server Information, find a yellow status ball for the SQL instance although the ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 8/18/2017
(0 Ratings) 110 views
Unable to load the AppAssure CORE UI (150911)

Unable to load the AppAssure CORE UI. Could not load file or assembly 'ServiceHost.Implementation, Version=5.4.2.228, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 8/17/2017
(0 Ratings) 2251 views
Event/Alert Data Temporarily Unavailable Error Message (117921)

This article describes a potential error when opening the Events tab within the Core UI. You may receive the following error: “Event/Alert data temporarily unavailable due to loss of connectivity with AppAssure 5 Core MongoDB Service. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 8/17/2017
(1 Ratings) 7394 views
How to troubleshoot Domain Controller STOP: c00002e2 Directory Services could not start error (144232)

You are trying to recover a failed physical Domain Controller by exporting a recent recovery point to a Hyper-V virtual machine. Although the export is completed successfully, the Domain controller gets a stop error during bootup ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 8/17/2017
(1 Ratings) 10058 views
Jobs fail with "The repository is full" (229004)

The DVM repository is full therefore transfers, rollups or replication is not possible. Errors found in AppRecovery logs: ERROR 2017-04-27T20:48:01 [1411] - Replay.Core.Implementation. Transfer.VolumeDataWriter (Job Id = 6d33359a ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 8/16/2017
(1 Ratings) 947 views
Rollup Error - Unable to read data contract from stream due to incorrect RPFS file size (186821)

Rollup is failing due to error - Unable to read data contract from stream due to incorrect RPFS file size. Invalid Data Exception. Exception chain: •Unable to read data contract from stream due to incorrect RPFS file size. •One or more errors occurred. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 8/15/2017
(2 Ratings) 1450 views
SQL Attachability fails for Databases with FileStreams (134081)

Attachability check on file stream databases fails with the following error: "The attachability check for the database from instance has failed. The recovery point doesn't contain volume(s) for files: 'X:\ '. Please, adjust the protection ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 8/11/2017
(0 Ratings) 1766 views
SQL attachability check failed with "https://server:8006/apprecovery/api/agent/sqlserver/attachabilityCheckStatus/ GET failed: Invalid Response" (231953)

SQL attachability check failed with "https://server:8006/apprecovery/api/agent/ sqlserver/attachabilityCheckStatus/ GET failed: Invalid Response" Appassure agent is installed for the SQL Server. It is not supported for Appassure agent to perform agent side attachability checks. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 8/9/2017
(0 Ratings) 24 views
Change Virtual Export credentials for Hyper-V or VMware - Workaround (148633)

Virtual Standby is failing after password change on the account that was used to set them up. Error in the AppRecovery log on the core indicates "Access Denied". Password on the account has changed and AppAssure core ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 8/4/2017
(0 Ratings) 2165 views
VSS: Backup fails with "The system was unable to flush I/O writes" (117428)

You experience backup failures with the following error displayed. Stack trace example: Replay.Agent.Contracts.Transfer.TransferFailedException: The transfer failed: 'There was a problem with the VSS subsystem on 'Agent01 ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 8/4/2017
(2 Ratings) 26519 views
Virtual Standby failing with error: Illegal operation attempted on a registry key that has been marked for deletion (231691)

The following error is seen in the Rapid Recovery core when Virtual Standby is attempted: Unknown WMI error: Illegal operation attempted on a registry key that has been marked for deletion. (Exception from HRESULT: 0x800703FA). ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 8/2/2017
(0 Ratings) 5 views
Cannot mount Recovery Points with Windows Deduplication enabled (119442)

When protecting a machine that has Windows Deduplication enabled, you will receive a warning stating, "The volume which you are trying to protect has Windows deduplication on, which may cause issues with accessing the data.". ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 7/26/2017
(2 Ratings) 8950 views
Virtual Export of protected machine with EISA partition will not boot (231544)

Exporting a Windows server that contains an EISA partition will complete successfully, however when attempting to boot you receive an error booting. This occurs because the active partition and boot components reside on the EISA partition. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 7/25/2017
(0 Ratings) 35 views
AppAssure MSI Patch Install Fails (124097)

When attempting to install a patch provided by AppAssure Support, the installation fails with the error: "The wizard was interrupted before could be completely installed. Your system has not been modified. To complete installation ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 7/24/2017
(1 Ratings) 2577 views
Understanding 0% Compression in a AppAssure/Rapid Recovery Repository (158029)

What is 0% compression when viewing the repository statistics in the UI. This issue occurs because of the accumulation of residual data processed during the backup procedure which pertains to protected servers and its data ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 7/21/2017
(0 Ratings) 5012 views
Core Server with NAS/CIFS Repository showing windows event id 50 and 139 with source Mup and/or MRxSmb "### Delayed-Write ###" (231216)

Whenever you find a repository configured on a CIFS Share (NAS) that is showing DVM Bad Blocks, Checksum Errors, Read Errors,or other similar errors associated with repository inconsistencies and the Core Server is showing these errors on the Windows System Event Logs ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 7/20/2017
(0 Ratings) 122 views
How to diagnose hardware (Storage, CPU, RAM, Network) performance issues on a Core Server or Agent Protected Machine by using Windows Perfmon (228804)

The scope of this article is meant to provide additional tools that are already available on a windows machine in order to isolate possible performance issues related to: Storage; CPU; RAM memory; Network; Others. Some times ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 7/20/2017
(1 Ratings) 571 views
How to calculate agent's footprint on the repository (231421)

AppAssure/Rapid Recovery uses compression and deduplication within a repository. As data comes into the repository it is checked against a dedupe cache and then deduplicated based on what blocks of data have already been stored in the repository. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 7/20/2017
(0 Ratings) 49 views
How to register a DL4000 appliance? (147056)

Cannot register a DL4000 appliance. When attempting to register, the message dislays "invaid contact". The E-mail address that's being used to register needs to be the same as the one provided when the appliance was purchased. ...

Product(s): AppAssure
Last Updated On: 7/17/2017
(0 Ratings) 2332 views
Running a powershell script before or after a snapshot or backup job (126882)

In some cases, it may be necessary to run a PowerShell script at the start or end of a backup job to perform some form of maintenance task. This can be accomplished using pre or post snapshot PowerShell scripts. By default ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 7/17/2017
(0 Ratings) 2681 views
Core Licensing for New DL Appliance showing "Failed to Send Heartbeat of the Core" (156311)

A new DL Appliance has been setup. However, the core is displaying a message stating that the license is expiring in a few hours. When clicking the "Contact Now" button located in the Licensing section on the core console ...

Product(s): AppAssure
Last Updated On: 7/17/2017
(0 Ratings) 1309 views
Core failed to contact license portal - String reference not set to an instance of a string (180882)

Core fails to contact the license portal - You may see this error in the GUI - "String reference not set to an instance of a string" -. Some agent names may be "NULL" in the core console. Stack trace. Replay.Core.Contracts.Licensing ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 7/17/2017
(1 Ratings) 2440 views
How to upgrade to the most recent version of Rapid Recovery 6 (181997)

This KB gives best practice and recommended steps for upgrading previous AppAssure and Rapid Recovery builds to the most recent version of Rapid Recovery 6. For the most up-to-date and detailed instructions regarding ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 7/13/2017
(7 Ratings) 18610 views
How to Perform an Archive Check on a Seed Drive (134725)

An Appassure/Rapid Recovery replication seed drive is created but the integrity of the drive needs to be verified before it is sent out to the replication target core to be consumed. An archive check can be performed on the seed ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 7/13/2017
(0 Ratings) 1614 views
High Paged Pool RAM Utilization on Systems Running AppAssure or Rapid Recovery (119686)

AppAssure uses the overwhelming majority of the memory on the Core machine (90%+). If all extents are on the same drive and there is no available memory (standby is consuming everything that isn't active). By default, AppAssure ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 7/10/2017
(4 Ratings) 13361 views