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Displaying 1-25 of 1872
Core AAVDisk and AAVStor drivers do not update during upgrade (129598)

When upgrading a core to a newer build the AAVDisk and AAVStor drivers stay at the previous build. Generally this issue is transparent and no one ever notices unless they look. You can verify driver versions by going to C:\Windows ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 3/27/2017
(0 Ratings) 2240 views
Virtual export of Windows 2012 R2 machine are non-bootable (128951)

When creating a Virtual Export to VMware ESXi of a Windows 2012 R2 machine, the export apparently succeeds, but the VM is not bootable when powered-on. The VM hangs during boot at the Windows "Getting Devices Ready" phase of the initial boot. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 3/27/2017
(1 Ratings) 11528 views
VSS SqlServerWriter Errors (119513)

There may be instances in which the system reports a VSS SqlServerWriter error. These instances are listed below. The VSS writer 'SqlServerWriter' failed during the 'DoSnapshotSet' phase with error WriterErrorNonRetryable. ...

Product(s): AppAssure
Last Updated On: 3/24/2017
(3 Ratings) 12338 views
Auto update check does not find latest update (133431)

When running the operation to check for an update to the AppAssure core software, none is found, even when a new version is available. The built in AppAssure/Rapid Recovery update feature is designed to check for updates to the Core software and notify when one is found. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 3/22/2017
(0 Ratings) 1738 views
How to Mount and Unmount Recovery Points for a Linux Machine (184596)

This article serves as a how-to guide for users who want to mount and unmount a recovery point volume on a Linux machine. In Rapid Recovery, you can remotely mount & unmount a restored volume to the local disk from a recovery point for a Linux machine. ...

Product(s): Rapid Recovery, Quest VROOM, AppAssure
Last Updated On: 3/21/2017
(0 Ratings) 1466 views
Finding Solutions in Technical Documents (127003)

Technical documents are your best resource for finding answers to you basic and advanced product questions. The most recent information, what is supported, minimum requirements, latest features, and install and user guides ...

Product(s): Rapid Recovery, Quest VROOM, AppAssure
Last Updated On: 3/21/2017
(0 Ratings) 1754 views
DL Appliance Platform Versions (212202)

The DL appliances are based on PowerEdge model servers. When upgrading firmware and drivers, please refer to the latest drivers for the corresponding platform version. Looking up drivers and firmware based on the service tag will yield out of date results. DL Appliance. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 3/17/2017
(0 Ratings) 1382 views
Automatic update has failed to upgrade to 6.1.1.137 (227287)

When clicking on the Auto Update in AppAssure, the update fails with the following errors: "Automatic update has been failed". or. "'Auto Update Exception The installer process has failed with error code 42 (Installation has finished ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 3/15/2017
(0 Ratings) 30 views
AppAssure Core service is missing after the upgrade (227260)

After upgrading AppAssure 5.4.3 to the Rapid Recovery, the AppAssure Core service doesn't exist any longer in the list of services. The behavior is by design Resolution and explanation: Upgrade to the Rapid Recovery will ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 3/15/2017
(0 Ratings) 19 views
DL Appliance Provisioning Status Unknown (151379)

Provisioning Status is unknown in the Appliance Tab. This prevents the repository from being created and disk health metrics from being pulled from OMSA. On the provisioning status page the following error is logged: An error ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 3/15/2017
(0 Ratings) 292 views
AppAssure 5 and Replay 4 Glossary (119476)

This article provides a glossary of terms that apply to the AppAssure collection of backup and disaster recovery products. The following glossary includes terms that may apply to Replay 4, AppAssure 5, or both products. For ...

Product(s): AppAssure
Last Updated On: 3/13/2017
(0 Ratings) 3498 views
After virtual export/standby, D drive letter is reassigned to CD/DVD drive (227157)

After virtual export/standby, D drive letter is reassigned to CD/DVD drive. The D drive on the original server is reassigned to the next drive letter. Thus, some programs installed or should be running on D drive stop working correctly. WORKAROUND. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 3/13/2017
(0 Ratings) 11 views
C: Drive Filling Up with AppAssure 5 Agent Build 5.3.1.59332 (117916)

This article describes a potential issue with the C: drive on a Windows server filling up when protected by an AppAssure agent. This issue only affects AppAssure agent build 59332. It does not affect AppAssure agent builds prior to 59332. ...

Product(s): AppAssure
Last Updated On: 3/10/2017
(1 Ratings) 5940 views
Incorrect Snapshots timestamps due to Time Server Issues (215130)

Issues with the time server and synchronization in the environment would reflect inaccurate time stamps for recovery points. By design, the Core service will log the snapshot in UTC and then convert to the synchronized time of the Core server. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 3/9/2017
(0 Ratings) 14 views
Manually Removing AppAssure 5 agent (120819)

This document describes the steps necessary to manually remove the AppAssure 5 agent from a system. If a uninstall procedure for AppAssure 5 agent fails, or the uninstaller information is missing, the agent has to be removed manually. ...

Product(s): AppAssure
Last Updated On: 2/24/2017
(0 Ratings) 4304 views
Migrating a Target Core Repository (118173)

This article describes the steps necessary to migrate a Target Core repository to a different location on the same Core. 1. Remove the replication relationship between the Source Core and the Target Core. On the Target Core ...

Product(s): AppAssure
Last Updated On: 2/24/2017
(0 Ratings) 3364 views
Unexpected Base Images Created in AppAssure 5 or Rapid Recovery 6 (118467)

Unexpected base images may be created occasionally within AppAssure 5 or Rapid Recovery 6. These base images may appear after an operation completes or a job finishes. The most likely root cause is due to hardware ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 2/23/2017
(2 Ratings) 16591 views
Restoring SQL Databases (119411)

You need to recover a SQL database or table from a recovery point. Click here for a step by step instructional video of this process. Complete the following steps. Launch the Core Console. Click on the agent machine and go to the Recovery Points tab. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 2/22/2017
(1 Ratings) 8800 views
Error: "A desktop heap allocation failed" is seen in windows system event log (132435)

"A desktop heap allocation failed" in the System Events Logs where AppAssure Agent is running By default, Windows allows services to use fewer system resources than interactive users. If mulitple application is running in the ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 2/21/2017
(1 Ratings) 11375 views
Troubleshooting Log Truncation in an Exchange DAG (120285)

AppAssure performs Exchange log truncation by calling a full VSS shadow copy backup. This process calls all VSS writers including the Exchange Writers. Exchange Writers coordinate with the Exchange services (operating ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 2/21/2017
(1 Ratings) 15869 views
VSSadmin Commands (119496)

The following VSSadmin commands are applicable to the following systems. Windows Server 2003; Windows Server 2003 R2; Windows Server 2008; Windows Server 2008 R2. These commands will display current volume shadow ...

Product(s): AppAssure
Last Updated On: 2/21/2017
(0 Ratings) 7552 views
MapiWrapperServer Application Stops Working (119477)

When attempting to restore a mail item or folder in Mailbox Restore, you receive a MapiWrapperServer application exception error stating the application has stopped working. Mailbox Restore uses the default Outlook profile configured on the server. ...

Product(s): AppAssure
Last Updated On: 2/21/2017
(0 Ratings) 2835 views
Core Service Crashes during VM Export (118157)

During a VM export, the core service crashes with the following ERROR: “System.AccessViolationException TevoSetFailover FileClean”. This issue takes place during the post processing step of the VM export under certain conditions. ...

Product(s): AppAssure
Last Updated On: 2/21/2017
(0 Ratings) 1530 views
Mountability Check Fails with "Error opening database. Jet returned error code -546" (119436)

Mountability checks on your Exchange server fails with the following error. Mailbox.Database.edb is not mountable. Error: Error opening database. Jet returned error code -546, Error closing database, Error opening database. ...

Product(s): AppAssure
Last Updated On: 2/21/2017
(0 Ratings) 3697 views
Backing Up a Network Attached Storage (NAS) Device (118363)

This article describes the feasibility of backing up Network Attached Storage (NAS) devices as protected Agent volumes. Customers using a NAS device may want to back it up in the Replay 4 or AppAssure 5 Core. This article ...

Product(s): AppAssure
Last Updated On: 2/21/2017
(0 Ratings) 3546 views