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Displaying 1-25 of 1890
Rapid Recovery VMware Virtual Hardware (233625)

Rapid Recovery adds a number of virtual hardware components that are not present on the protected machine. Within Rapid Recovery when you do a Virtual Standby or virtual Export to VMware the Rapid Recovery core will ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 10/17/2017
(1 Ratings) 10 views
ERR_CONNECTION_REFUSED - Core Console Doesn't Load (183270)

When attempting to launch the Core, the following error is returned: This web page is not available ERR_CONNECTION_REFUSED The AppAssure or Rapid Recovery Core Service has not started and is not running. 1. Open services.msc. 2. Find the Core service. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 10/13/2017
(1 Ratings) 1154 views
After virtual export/standby, D drive letter is reassigned to CD/DVD drive (227157)

After virtual export/standby, D drive letter is reassigned to CD/DVD drive. The D drive on the original server is reassigned to the next drive letter. Thus, some programs installed or should be running on D drive stop working correctly. WORKAROUND. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 10/13/2017
(0 Ratings) 745 views
How To Stop the Core Service (119400)

At some point, you will need to stop the Core Service for Product or Windows maintenance. The following Resolution details the steps necessary for a Graceful Shutdown. NOTE: If the Core Service is not stopped before a server ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 10/12/2017
(13 Ratings) 47833 views
Repository free space status incorrect after deleting recovery points (145697)

Removal of recovery points completed successfully but the free space on the repository is not reflecting the reclaimed space. Deferred delete - (improving of cleaning up free space logic ) is a feature that is implemented to release builds 5.4.1 and higher. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 10/12/2017
(2 Ratings) 11349 views
How to Mount and Unmount Recovery Points for a Linux Machine (184596)

This article serves as a how-to guide for users who want to mount and unmount a recovery point volume on a Linux machine. In Rapid Recovery, you can remotely mount & unmount a restored volume to the local disk from a recovery point for a Linux machine. ...

Product(s): Rapid Recovery, Quest VROOM, AppAssure
Last Updated On: 10/10/2017
(0 Ratings) 2856 views
How to use the change rate and Internet upload and download speed to validate if the bandwidth meets the requirements for replication (233414)

How to identify if the bandwidth between the source and target cores cannot accommodate the transfer of stored recovery points, and validate when is a good idea to use a seed drive or increase the bandwidth. For reference ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 10/10/2017
(2 Ratings) 97 views
How to Manually Restart all VSS Writers when in a Failed State without Rebooting (129774)

There are instances when snapshots are failing due to an agent's VSS writers being in a failed state but it is impossible or not desirable to restart the server until at least after business hours. The VSS writers may be in a failed state for many different reasons. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 10/6/2017
(10 Ratings) 190633 views
How to write Archives to Tape (140436)

Neither current builds of AppAssure nor Rapid Recovery integrate directly with tape backup solutions. However, writing Archives to Tape can be done indirectly. Please see the steps below and suggested best practices. Writing to Tape: ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 10/5/2017
(2 Ratings) 5145 views
Restoring SQL Databases (119411)

You need to recover a SQL database or table from a recovery point. Click here for a step by step instructional video of this process. Complete the following steps. Launch the Core Console. Click on the agent machine and go to the Recovery Points tab. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 10/5/2017
(2 Ratings) 10287 views
Failed Boot Selection Error (120707)

You receive a boot selection failed error after restoring or exporting a Windows 7 or 2008 machine. After restoring or exporting a Windows 7 or 2008 machine, the machine fails to boot and give you this error: Error: 0xc000000e ...

Product(s): Rapid Recovery, AppAssure, Replay
Last Updated On: 10/2/2017
(0 Ratings) 4282 views
Best Practices enabling Anti-virus Exclusions (117680)

This article describes the exclusions that should be set when using AppAssure 5 or Rapid Recovery 6 with Anti Virus Software. When using Anti Virus Software you should set certain exclusions on Real-time protection and Full System Scans(Scheduled or Ad-hoc). ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 10/2/2017
(4 Ratings) 17826 views
Unexpected Base Images Created in AppAssure 5 or Rapid Recovery 6 (118467)

Unexpected base images may be created occasionally within AppAssure 5 or Rapid Recovery 6. These base images may appear after an operation completes or a job finishes. The most likely root cause is due to hardware ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 9/29/2017
(7 Ratings) 19046 views
Linux Export - Sequence contains no elements (232909)

Attempting to export a protected Linux agent to either Hyper-v or VMWare results in the following error: •Sequence contains no elements. •One or more dependent export tasks have failed. •One or more errors occurred. The Linux ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 9/22/2017
(0 Ratings) 65 views
Hyper-V exports fail with The operation with VHD virtual disk failed. (205927)

Hyper-V exports fail with The operation with VHD virtual disk failed. While the base error is generic, if you find the additional errors listed below, this KB will resolve this specific issue. Starting with the Core UI | Events you will see the failed job with the Stack Trace listed below. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 9/22/2017
(1 Ratings) 2372 views
How To: troubleshooting when agent is offline or cannot be protected (233091)

Existing agent went offline and no longer communicating with the Core. Or agent server cannot be protected. To troubleshoot and resolve the issue please follow those steps: On the Agent server. - Check if Agent service is up and running. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 9/21/2017
(0 Ratings) 24 views
Uploading Log Files for AppAssure 5 (117808)

From time to time or when investigating a support case, you may be asked to upload log files to AppAssure Support. If you are running Rapid Recovery 6.x please refer to the following KB article: How To Run the Info Gathering Tool - Support Bundle for Service Requests. ...

Product(s): AppAssure
Last Updated On: 9/21/2017
(5 Ratings) 29013 views
Finding Solutions in Technical Documents (127003)

Technical documents are your best resource for finding answers to you basic and advanced product questions. The most recent information, what is supported, minimum requirements, latest features, and install and user guides ...

Product(s): Rapid Recovery, Quest VROOM, AppAssure
Last Updated On: 9/13/2017
(0 Ratings) 2763 views
Video - Jobs fail with "The repository is full" (229004)

The DVM repository is full therefore transfers, rollups or replication is not possible. Errors found in AppRecovery logs: ERROR 2017-04-27T20:48:01 [1411] - Replay.Core.Implementation. Transfer.VolumeDataWriter (Job Id = 6d33359a ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 9/8/2017
(1 Ratings) 1150 views
Mounting a Recovery Point Fails with Sequence contains more than one Matching Element (150770)

Mounting a Recovery Point fails with "Sequence contains more than one Matching element." The Core is unable to expand the recovery point if it contains two or more volume images with the same name. Web UI Error example ...

Product(s): AppAssure
Last Updated On: 9/8/2017
(0 Ratings) 1199 views
Backups fail: "Failed to get the size of '\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy??' - The system cannot find the file specified" (183438)

Backups of one or more volumes fail with an error: "Failed to get the size of '\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy??' - The system cannot find the file specified". This issue may be accompanied by volsnap Event ID 36 in the System event log: ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 9/8/2017
(1 Ratings) 6359 views
Unable to load the CORE UI (150911)

Unable to load the CORE UI. Could not load file or assembly 'ServiceHost. Implementation, Version=5.4.2.228, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified. Processing ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 9/7/2017
(0 Ratings) 2419 views
Agent Deployment Push Install Error: Unknown WMI error: Cannot connect to a remote machine (147132)

During an agent deployment push install, the core UI presents an error similar to the following: Unknown WMI error: Cannot connect to a remote machine Push install error: Unknown WMI error: Cannot connect. •The remote computer is blocked by the firewall. ...

Product(s): AppAssure
Last Updated On: 9/6/2017
(1 Ratings) 2689 views
ESXi Export Fails With Overall space needed is greater than the data store maximum file size (153881)

ESXi export for Agents with disk(s) larger than 2 TB fails with 'Overall space needed is greater than the data store maximum file size (2048 GB).'. Stack Trace Example: Exception chain: Data store 'datastore00' could not create ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 9/1/2017
(0 Ratings) 1330 views
Cluster Shared Volumes (CSV) Report Event ID 5125 Error during Backups (119687)

After installing the AppAssure agent on the cluster nodes which have CSV volumes, the CSV volumes are labeled as restricted access and report an Event ID 5125 error during backups. Cluster Shared Volume 'Name' ('Names ...

Product(s): AppAssure
Last Updated On: 8/31/2017
(3 Ratings) 8037 views