Remote Control Session RDP 8.0: This function is not supported on this System (120) (4329842)

When right clicking on a session or a virtual machine with a logged in user and select Remote Control…. an error occurs.

The following error occurred while shadowing session
This function is not supported on this System (120)

RDP 8.0 does not support shadowing.

Remote Control relies on the shadowing functionality built into Microsoft RDP. Therefore unfortunately if the vWorkspace console is installed on Server 2012 or Windows 8, remote control will not work, even with vWorkspace 8.0.

This is a limiting aspect of RDP 8.0, so would not work on those operating systems with RDP 8.0 pre-installed.

Please see the following Microsoft KB article:
http://support.microsoft.com/kb/2592687
Look under known issues in RDP 8.0

"The Shadow command cannot be used to remotely monitor another user’s remote connection.

Issue
Windows 7 SP1 supports the Shadow command (Remote Control). This command can be used by an administrator to view or control an active session of another user. After RDP 8.0 is enabled on a computer that is running Windows 7 SP1, an administrator user cannot use the Shadow command to view or control another user’s session."

Workaround:

Install the vWorkspace management console on Server 2008 R2 or Windows 7 (without the RDP 8.0 patch)