Users cannot login and getting the error: "License count exceeded". Quest Database Management service is not running. Attempt to start it succeeds, but service crashes after a minute. Event Viewer, Application log shows error that pndmsvc.exe is crashed in pnwtscom.dll module.
The Quest Database management service process (pndmsvc.exe) crashes with the error in pnwtscom.dll module.
Error apparently caused by PNadmin local user account corruption.
Workaround
Please perform the following steps to fix the issue:
- stop Quest Data Collector, Database Management and Registry Service services
- open Server Manager, Local Users and Groups, Users and delete the PNAdmin account
- start Quest Registry Service first
- start Quest Database Management service
- start Quest Data Collector service
Verify that all Quest services are still working after a period of time (approximately 1-2 min).
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